IT Help Desk

NHS Professionals; Exeter; Sur place; GBP 16 000 - 23 000; Plein temps

Résumé du poste

NHS Professionals in Exeter seeks an IT Help Desk professional for on-site support at The Annex, County Hall, EX2 4QD. This full-time role runs Monday to Friday, 8:00 AM–5:30 PM, a 37.5-hour week on a 6-month contract with possible extension.

You will provide system administration and user support for clinical and administrative hospital applications, handling calls and emails, with emphasis on strong customer service and clear communication.

Qualifications

• Strong customer service experience.
• Previous administration experience.
• Excellent interpersonal and communication skills (verbal and written).
• Good telephone manner.

Responsabilités

• Providing system administration and support for users of clinical and administrative hospital applications.
• The role will involve answering phone calls, replying to emails and offering support with basic IT issues.

Connaissances

Customer service

Phone support

Communication skills

Description du poste

Job Title: IT Help Desk

Location: 100% Onsite at The Annex, County Hall, EX2 4QD

Trust: Royal Devon University Healthcare NHS FT

Job Type: Full-time, Monday to Friday, between 8:00 AM to 5:30 PM

Pay Rate: £14.05/hr + pro rata 25 days per year paid holiday (worth £1.98/hr) + NHSP pays for your Employer's NI (worth ~ £2.98/hr) = £19.01/hr

Expected hours: 37.5 hours per week

Contract Duration: 6 months (possibility of extension)

Job Summary:

This role is ideally for someone with IT Support or Customer service experience.

Key Responsibilities:

• Providing system administration and support for users of clinical and administrative hospital applications.
• The role will involve answering phone calls, replying to emails and offering support with basic IT issues.

Key requirements:

• Strong customer service experience
• Previous administration experience
• Excellent interpersonal and communication skills (verbal and written)
• Good telephone manner