IT Field Technician

East Sussex College Group; Eastbourne; Presencial; GBP 25 000 - 31 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Competitive FE salary

Generous annual leave

Pension

Funding for teaching qualifications

Resumo da oferta

East Sussex College Group is seeking a hands-on IT support partner to assist staff and students at the Eastbourne campus. You will provide frontline technical help, resolve PC, software and network issues, and support IT equipment moves and upgrades to maintain a reliable learning environment.

The role requires experience in IT support, strong knowledge of Windows 11 and Microsoft 365, and excellent customer service.

Qualificações

• Previous experience in an IT support, service desk or field technician role.
• Good knowledge of Windows 11, Microsoft 365, hardware troubleshooting and networking basics.
• Excellent customer service and communication skills.
• The ability to diagnose problems, prioritise workload and work independently.

Responsabilidades

• Troubleshooting PC, laptop, software and network connectivity issues.
• Installing, configuring and replacing IT equipment across the campus.
• Supporting Windows 11, Microsoft 365, Wi-Fi services and peripheral devices.
• Responding to IT support requests and assisting with equipment moves, upgrades and IT projects.

Conhecimentos

Windows 11

Microsoft 365

Customer service

Communication skills

Descrição da oferta de emprego

Are you looking for a hands-on IT role where no two days are the same?

Do you want to use your technical skills to support staff and students across a busy college campus?

Join our IT Services team at East Sussex College and play a key role in ensuring our technology and systems run smoothly. Based at our Eastbourne campus, you'll provide frontline technical support to staff and students, helping to maintain a reliable and effective learning environment. This is an excellent opportunity for someone with strong troubleshooting skills who enjoys delivering great customer service and practical IT support.

This exciting role will include:

• Troubleshooting PC, laptop, software and network connectivity issues.
• Installing, configuring and replacing IT equipment across the campus.
• Supporting Windows 11, Microsoft 365, Wi-Fi services and peripheral devices.
• Responding to IT support requests and assisting with equipment moves, upgrades and IT projects.

If you can demonstrate the following, then we'd love to hear from you:

• Previous experience in an IT support, service desk or field technician role.
• Good knowledge of Windows 11, Microsoft 365, hardware troubleshooting and networking basics.
• Excellent customer service and communication skills.
• The ability to diagnose problems, prioritise workload and work independently.

Closing date: Friday 13th November 2026

• Interview Date: TBC

College location: Based at our Eastbourne Campus

Annual salary: Circa £28,000FTE (Circa £24,000pro rata.)

(Subject to qualifications, skills and experience)

Hours: Part-time, 32 hours/52.14 week (Temporary Contract)

In return, we can offer you:

A competitive FE salary, generous annual leave & pension, access to funded teaching qualifications, apprenticeships and a range of other training courses to support career development, as well as many other benefits.

For any queries or to arrange an appointment to chat informally about the role please email [e-mail]. Please note we are unable to accept CVs in place of an application under our obligations for Keeping Children Safe in Education.

OTHER INFORMATION:

East Sussex College is a values-driven Further Education college with over 1,300 colleagues and 5,500 students across campuses in Eastbourne, Hastings, Lewes, and Newhaven. We offer a wide range of programmes including A Levels, T Levels, vocational courses, higher education, and adult learning.

Our ESC PROUD Values: Positivity – Respect – Opportunity – Unity – Diversity

We are committed to safeguarding and promoting the welfare of children and young people. All roles require enhanced DBS checks and eligibility to work in the UK.

We are also committed to making our recruitment process accessible for all candidates. If you require adjustments or support to fully engage with any aspect of the process, please contact People Services at [e-mail] and we will be happy to facilitate reasonable adaptations.

At East Sussex College, we celebrate individuality and strive for an inclusive, equitable workplace. We particularly welcome applications from underrepresented groups, including Black and minority ethnic communities, people with disabilities and LGBTQIA+ individuals.

Please note: Applications may be shortlisted on a rolling basis, and we reserve the right to close the vacancy early if a suitable candidate is appointed.