IT Services Technician - Desktop

York College; Bishopthorpe; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

45 days annual leave per year

Generous Occupational Pension Scheme

Job summary

York College is seeking an IT Services Technician to deliver responsive first and second-line support for staff and students at the Sim Balk Lane campus. You will deploy, configure, and maintain desktop hardware and software, manage device updates, and assist with software distribution and asset management.

You will work closely with IT Systems and Services colleagues to contribute to infrastructure projects and evaluate emerging technologies, ensuring reliable access to IT services across

Qualifications

• Experience in providing first and second-line IT support.
• Basic networking knowledge (TCP/IP, DHCP, DNS).
• Experience with Microsoft 365, Active Directory and Windows Server environments.

Responsibilities

• Provide first and second-line technical support to staff and students.
• Deploy, configure and maintain desktop hardware, software and peripherals.
• Support software distribution, updates and device management.
• Contribute to infrastructure projects and service improvements.
• Assist with asset management and evaluating emerging technologies.

Skills

Desktop support

Networking basics

Microsoft 365

Active Directory

Windows Server

Troubleshooting

Communication skills

Device management

TCP/IP/DHCP/DNS

Tools

Microsoft 365

Entra

Windows Server

Active Directory

Device management tools

Job description

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Reference: NOV20263677

Expiry date: 09:00, Mon, 16th Nov 2026

Location: Sim Balk Lane campus

Benefits: Please visit the York College website to explore our range of benefits

Hours: 37 hours per week
Salary: £27,091 to £27,759 per annum. Plus generous benefits, including:

• 45 days annual leave per year (including bank holidays and efficiency closures)
• Generous Occupational Pension Scheme

About the role

As an IT Services Technician, you will provide responsive first and second-line technical support to staff and students, helping to ensure reliable access to the College’s IT systems and services. You will deploy, configure, maintain and troubleshoot desktop hardware, software and peripherals, while supporting software distribution, updates and device management. Working closely with colleagues across IT Systems and Services, you will also contribute to infrastructure projects, service improvements, asset management as well as the evaluation of emerging technologies.

About the person

We are looking for a customer-focused and enthusiastic IT professional with practical experience of supporting desktop operating systems, hardware and software, and resolving first and second-line technical issues. You will have good troubleshooting and communication skills, a basic understanding of networking technologies such as TCP/IP, DHCP and DNS, and the ability to work effectively as part of a team. Experience of Microsoft 365, Active Directory, Entra, Windows Server environments or modern device-management tools would be advantageous. Most importantly, you will be keen to develop your technical knowledge and committed to delivering a helpful, reliable service to staff and students.

About the College

York College & University Centre is the largest further education college in the region, offering a comprehensive range of courses from Entry Level to degree level. We are committed to upholding our values of ambition, care, respect and success, and are dedicated to providing the highest standards of education and support to all our students and apprentices.

We have approximately 4,200 school leavers, 1,200 apprentices, 2,000 adult students, and 400 higher-level students studying with us.

With a vibrant working environment, excellent transport links to the city centre and surrounding area, plus on-site parking, you will find York College to be fulfilling and supportive place to work. As a member of College staff you will have full use of the College facilities including free gym membership at the Athletic Suite, our brand new state of the art gym.

Want to know more?

For an informal discussion about the role, please contact Alex Goodyear, Assistant Director: IT Systems & Services at [e-mail]

Staff benefits & Important notices

You can find full details on our job vacancies page, just below the current vacancies: Job Vacancies | York College & University Centre. Be sure to explore the range of additional benefits and perks that make York College a brilliant place to work.

Most correspondence regarding vacancies will be sent via email, so please check your emails regularly for updates on your application. We would also advise checking your junk/spam folder, as some emails may end up here depending on your mail provider settings.

Closing date:16 November 2026 (9am)
Interview date:27 November 2026