IT Support Engineer

TN United Kingdom; Uxbridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in sports and entertainment is seeking a dedicated IT Support Engineer to join their global team. This role is pivotal in ensuring seamless IT operations, providing top-notch desktop and mobile support to team members. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional technical skills and a commitment to excellent customer service. With a flexible work schedule, this position offers the opportunity to work with cutting-edge technologies and contribute to a diverse and inclusive culture. If you are passionate about technology and enjoy solving problems, this is the perfect opportunity for you.

Qualifications

• Experience in level one IT support role with strong customer service skills.
• Ability to manage and support various operating systems including Windows, macOS, and iOS.

Responsibilities

• Monitor Helpdesk system and ensure all issues are logged and documented.
• Provide end user computing support across diverse business units.
• Adhere to information security protocols and manage network connectivity.

Skills

IT Support

Microsoft Office

Azure Active Directory

VPN Configuration

Windows Administration

macOS Support

iOS Support

AV Administration

Job description

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Who We Are:

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Company:

Endeavor, formerly WME | IMG, is a global leader in sports, entertainment, and fashion operating in more than 30 countries. Endeavor is the parent of a number of subsidiaries with leadership positions in their respective industries, including WME, IMG and UFC. Collectively, Endeavor specializes in talent representation and management; brand strategy, activation, and licensing; media sales and distribution; and event management.

The Role

The Technology Department is responsible for the operation and support of all IT systems within the company. The IT Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, and mobile device troubleshooting, employing a high degree of customer service, technical expertise, and responsiveness. This position requires a strong work ethic and the ability to work well while prioritizing multiple requests. The support engineer is part of a global team with a vested interest in providing excellent support with an onsite presence at our Stockley Park office.

General responsibilities and duties

• Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
• Provide thoughtful end user computing support for diverse business units and different locations
• Adherence to and enforcement of all information security protocols
• Perform preliminary server administration and manage the network connectivity
• Help champion, deploy, and support new technologies to address business needs
• Demonstrate excellent communication skills, integrate well at all levels and be able to work independently
• A strong ability to remain focused with a professional and flexible attitude while multi-tasking
• Always maintain complete confidentiality and discretion.

Technical Skills

• Previous experience in a level one IT support role
• Administer, maintain, and support Microsoft Office productivity suite
• Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
• Remote access and VPN Configuration and Administration
• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
• Enterprise Level AV Administration and Support
• Set up and support mobile devices and desktop telecommunications

Working conditions

• The role will require working unsociable hours. You will need to maintain a flexible approach to your work schedule with early starts, late finishes and working weekends as rotating patterns, subject to business requirements

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices. Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.