Event and Conference Technician

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an experienced Event and Conference Technician to join their London team. This role involves providing technical support for high-profile events and meetings, utilizing a range of audio visual technologies. The ideal candidate will be proficient in setting up and managing video conferencing systems, ensuring smooth operations from booking to execution. With a focus on customer service and technical troubleshooting, you will play a key role in enhancing the event experience. This is an exciting opportunity to work in a dynamic environment with a team dedicated to delivering exceptional service.

Qualifications

• Proven experience in managing audio visual setups for events.
• Strong technical skills in video conferencing platforms and equipment.

Responsibilities

• Setup and operation of integrated event spaces for high-profile presentations.
• Provide technical support for video conferencing and audio visual needs.

Skills

Audio Visual Equipment Proficiency

Video Conferencing Setup

Customer Service Skills

Technical Troubleshooting

Microsoft Office Proficiency

Education

Technical Certification in AV Technology

Relevant Experience in Event Management

Tools

Zoom

Cisco Systems

Polycom Systems

Bespoke Ticketing Systems

Room Booking Software

Job description

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proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Event and Conference Technician to be a key part of our London team, representing proAV, taking full responsibility for providing technical onsite support in the event spaces, conference rooms, meeting rooms, and over video conferencing software. You will have exposure to a multitude of technologies in the audio visual and video conference arena including meeting room, events, video conference scheduling, and live streaming services.

One of many openings available at proAV (who have over team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Event and Conference Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

1. Setup/operation of integrated events spaces including high profile auditorium-based results presentations and town halls
2. Proficient in audio, Video, and lighting equipment both digital and analogue
3. Video conference/audio conference set-up and support with software and hardware platforms including Zoom, Cisco & Polycom systems
4. Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high profile event
5. Prepare equipment for future events and meetings as required
6. Work alongside the Breakfix team by locating faults and providing resolutions; fix/replace/upgrade hardware when relevant in support of the AV & VC facilities
7. Perform 1st/2nd line repairs & ongoing preventative maintenance including daily checks on all equipment in the building
8. Provide Audio Visual support to other areas of the business when required; this could be setting up PAs or assisting with presentations in meeting rooms
9. Work effectively both as part of a team and as a sole technician responsible for a client site and at times the main client interface
10. Represent the company professionally; approach and professionalism are extremely important
11. Deliver excellent customer service, working calmly under pressure and resolving issues quickly and professionally
12. Maintain a presentable appearance and liaise with senior executives in a calm and professional manner both face-to-face and via telephone/Zoom
13. Work onsite shifts as required, with a flexible approach to cover out-of-hours events
14. Liaise with help desk & operations team to arrange backup support when necessary
15. Utilize Microsoft Office applications, Zoom back-end bespoke ticketing systems, and room booking software for administrative support
16. Attend other sites as required, including outside of London
17. Support the Livestreaming team as needed
18. Proactively train and support end users as required
19. Locate faults and provide first fix resolutions; loan equipment where appropriate
20. Prepare equipment for events and meetings as required
21. Be fully competent with all installed & portable technologies
22. Provide individual support to users at all levels of seniority
23. Assist with high-level audio/visual quality of presentations, optimizing content aspect ratios, resolutions, and file formats to suit the space
24. Attend and remain on station for important events when required
25. Work on a rotational shift basis as needed
26. Handle administrative tasks including email correspondence using professional language and decorum