Technical Support Engineer (Italian Speaking)

Thrive; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An innovative technology solutions provider is seeking a Technical Support Engineer who is fluent in Italian. This role involves providing exceptional remote and occasional onsite support to diverse clients. You will analyze and resolve technical issues, ensuring a seamless experience for end-users. The ideal candidate thrives in a dynamic environment, possesses strong problem-solving skills, and is eager to learn. Join a forward-thinking company that values career development and offers a collaborative atmosphere where your contributions make a significant impact.

Qualifications

• 2-4+ years of desktop support experience required.
• Ability to communicate technical info effectively to non-technical audiences.

Responsibilities

• Handle diverse computing environments across various business clients.
• Resolve incidents related to email/Office 365, connectivity, and printer issues.

Skills

Problem-solving skills

Technical communication

Customer service orientation

Mobile device troubleshooting

Microsoft Office proficiency

Active Directory knowledge

Fluent in Italian

Education

Bachelor’s Degree

Technical Degree

Tools

Windows OS

Windows Server

VMWare

Remote management tools

Job description

Technical Support Engineer (Italian Speaking)

2 weeks ago Be among the first 25 applicants

About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on NextGen services help us stand out among our peers. Thrive is seeking individuals who view their work as a career development opportunity rather than just a job. If you thrive in a work-hard, play-hard environment and seek guidance, training, and experience to build a successful career, welcome to THRIVE!

Position Overview
The Tier 1/2 Engineer will be responsible for remote client support and occasional onsite support, involving heavy interaction with end-users in diverse computing environments. Thrive looks for candidates demonstrating technical proficiency, strong communication skills, and a desire to learn all aspects of IT. Employees work independently and as part of a talented team to deliver top-tier IT support.

Responsibilities

1. Handle diverse computing environments across various business clients.
2. Analyze and document unfamiliar client/server network environments to find the quickest resolution.
3. Perform rapid analysis of workstation incidents to determine causes.
4. Set appropriate client expectations during troubleshooting.
5. Use software utilities, Thrive's Protect software, and vendor tools for quick incident resolution.
6. Monitor the Remote Service Center (RSC) Service Board for new tickets, prioritize, and escalate as needed.
7. Communicate troubleshooting steps and resolutions clearly to non-technical users.
8. Resolve incidents related to email/Office 365, connectivity, VIP incidents, file restores, remote access, password resets, and printer issues.

Requirements

• Bachelor’s Degree, Technical Degree, or equivalent experience.
• Excellent problem-solving skills with the ability to prioritize tasks.
• Fluent Italian speaker.
• 2-4+ years of desktop support experience.
• Knowledge of mobile device troubleshooting, Microsoft Office, and workstation hardware.
• Experience with Active Directory.
• Ability to communicate technical info effectively to non-technical audiences.
• Customer service-oriented mindset.
• Ability to work independently and in a team.
• Excellent communication skills, both written and oral.
• Willingness to travel to clients in the Greater Boston area if needed.

Preferred Technical Knowledge

• In-depth knowledge of Windows OS and Windows Server.
• Experience with monitoring and remote management tools, Apple OS, and VMWare.

Preferred Certifications

• CompTIA Net+
• Microsoft MCP/MCITP/MCSA certifications.

Work Location: Based twice per week in London office; must speak Italian.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting

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