IT Field Service Engineer

Hollybank Trustees Ltd; Aldridge; On-site; GBP 35,000 - 48,000; Full time

Job summary

Hollybank Trustees Ltd in Aldridge, UK, is seeking an IT Field Engineer to join our IT team. The role covers on-site and remote support across multiple UK locations, reporting to the IT Field Service Manager, ensuring reliable services and excellent user experience.

You will install, configure and maintain Windows devices and Microsoft 365, support site infrastructure, manage hardware assets, and provide professional, solution-focused service while documenting activities and coordinating with

Qualifications

• Experience in IT support or field engineering.
• Strong troubleshooting across hardware, software and networking.
• Experience with Windows operating systems and Microsoft 365.
• Excellent communication and customer service skills.
• Well organised and able to manage multiple site visits and priorities.
• Full UK driving licence and willing to travel nationally.

Responsibilities

• Provide on-site and remote support for end-user devices (laptops, desktops, mobile devices, printers).
• Troubleshoot hardware, software and network issues and escalate when needed.
• Install, configure and maintain Windows-based devices and Microsoft 365 apps.
• Support site-based infrastructure including switches, Wi‑Fi, cabling and local servers.
• Complete hardware replacements, upgrades and asset management tasks.
• Deliver excellent customer service and present IT professionally.
• Maintain documentation, service tickets and site visit reports.
• Coordinate with Service Desk and other technical teams for timely resolutions.
• Assist other teams to support wider IT operations.

Skills

IT support

Field engineering

Troubleshooting

Windows

Microsoft 365

Customer service

Communication skills

Driving licence

Tools

Windows OS

Job description

Location: On site / Aldridge, Walsall, UK
Job type: Permanent / Full-time
Sector and subsector: Arts | Technical
Salary: Negotiable salary

We currently have an exciting opportunity for an IT Field Engineer to join our IT team, based in Aldridge with national coverage. This role will report directly to the IT Field Service Manager and will be responsible for providing on-site and remote technical support to users across multiple UK locations, ensuring reliable IT services and excellent user experience.

Responsibilities

• Provide on-site and remote support for end‑user devices including laptops, desktops, mobile devices and printers
• Troubleshoot hardware, software, and network connectivity issues, escalating where appropriate
• Install, configure, and maintain Windows‑based devices, applications, and core productivity tools including Microsoft 365
• Support site‑based infrastructure including switches, Wi‑Fi access points, cabling, and local servers where applicable
• Complete hardware replacements, upgrades, and asset management tasks
• Deliver excellent customer service and represent IT with a professional, solution‑focused approach
• Maintain accurate documentation, service tickets, and site visit reports
• Liaise with the Service Desk and other technical teams to ensure timely resolution of incidents
• Assist other technical teams where required to support wider IT operations

Requirements

• Previous experience in an IT support or field engineering role
• Strong troubleshooting skills across hardware, software and networking
• Experience supporting Windows operating systems and Microsoft 365
• Excellent communication and customer service skills
• Well organised and able to manage multiple site visits and priorities
• Demonstrates attention to detail and a proactive approach to problem solving
• Full UK driving licence and willingness to travel nationally