Permanent IT Field Service Engineer / IT Technician

Sanderson Recruitment; Exeter; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

Car allowance

Fuel card

Business mileage allowance

Company pension scheme

Life assurance

Private medical cover after 12 months

25 days holiday + bank holidays

Job summary

Sanderson Recruitment requires a Field Services Engineer to provide on-site IT hardware support across UK sites, including Exeter. The role involves maintaining and deploying systems, troubleshooting, and ensuring customer satisfaction.

Applicants should have a UK driving licence, BPSS readiness, and strong IT know-how. The position offers a competitive salary and benefits with training opportunities.

Qualifications

• Full, valid UK driving licence and access to a personal car with business insurance.
• Right to work in the UK.
• Willingness to undergo BPSS check.
• Ability to resolve hardware issues and basic software problems.
• Experience building PCs including OS setup and software deployment.
• Strong understanding of IT systems and environments.
• Strong customer service skills.
• Analytical and problem-solving mindset.
• MCSE and vendor/server certifications are desirable.
• Experience in a data centre and smart space tech is a plus.

Responsibilities

• Provide maintenance and support for field-based clients.
• Deliver on-site IT hardware support for clients.
• Cover a geographic area across the UK with average travel time ~30 minutes.
• Work to technical and quality standards and procedures.
• Ensure a high level of customer satisfaction.
• Work standard hours Mon-Fri 9:00–17:30 with one week in four on-call
• Respond to standby and overtime per company policy.

Skills

Customer service

Analytical thinking

Problem solving

Hardware troubleshooting

PC assembly/deployment

IT systems knowledge

BPSS check

Education

MCSE certification (preferred)

Vendor enterprise server certifications (preferred)

SAN server certifications (preferred)

CCNA certification (preferred)

Tools

Dell certification (preferred)

Job description

Salary: £24,000 - 24,000 per year

Requirements

• We require a full, valid UK driving licence and access to a personal car with business insurance.
• We require evidence of the right to work in the UK.
• We require willingness to undergo a Baseline Personnel Security Standard (BPSS) check.
• We require the ability to resolve hardware issues and basic software problems.
• We require experience building PCs, including operating system setup and required software deployment, for both desktop and laptop devices.
• We require a strong understanding of IT systems and environments.
• We require strong customer service skills.
• We require an analytical and problem-solving mindset.
• Preferred, but not essential: MCSE certification.
• Preferred, but not essential: manufacturer enterprise server certification.
• Preferred, but not essential: SAN server certification.
• Preferred, but not essential: network/CCNA certification.
• Preferred, but not essential: Dell or other vendor certification to enterprise level or above.
• Preferred, but not essential: experience in a data centre and smart space technology.

Responsibilities

• We provide maintenance and support for field-based clients.
• We deliver on-site support for clients IT hardware devices.
• We cover a geographic area across the UK, with average travel time per ticket of around 30 minutes nationally.
• We complete all work in line with our technical and quality standards and procedures.
• We ensure a high level of customer satisfaction.
• We work standard hours of Monday to Friday, 9:00am to 5:30pm, with out-of-hours standby one week in every four.
• We respond to standby and overtime requirements in line with our company policy.

Technologies

• Hardware
• ICT
• Support
• Network
• Security
• ITIL

More

• We are a leading global provider of ICT services for large enterprise and public sector markets, and we have permanent opportunities for Field Services Engineers based across the UK, including Exeter.
• This is a full-time permanent role with a salary of £24,600 depending on experience, plus a car allowance, fuel card, business mileage, company pension scheme, life assurance, private medical cover after 12 months, and a minimum of 25 days holiday plus UK bank holidays, with options to buy or sell extra days.
• We provide full training through a robust induction process, access to certification programmes from one of the worlds leading IT manufacturers, and an in-house learning platform with technical, managerial, and industry-recognised courses.
• We are committed to equality of opportunity, diversity, and inclusion, and we support applicants with reasonable adjustments throughout the recruitment process.

last updated 33 week of 2026