Field Service Engineer

Probrand Limited; Birmingham; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

31 days holiday

Life Insurance

Wellbeing app

Cycle to work scheme

Volunteer Leave

Gym discounts

Job summary

Probrand, Birmingham, is recruiting a Field Service Engineer to provide remote, telephone and onsite IT support to a diverse client base. The role is hybrid, combining home-based tasks with our Smethwick workshop, and offers a 40-hour week.

You will troubleshoot hardware, networks and Microsoft platforms, visit sites for upgrades, and repair equipment at the workshop, aiming to meet KPIs and SLAs. A background in similar roles and MCP/CompTIA A+ are desirable.

Qualifications

• Experience providing IT support via remote, telephone and onsite visits.
• Strong troubleshooting for computer hardware and software.
• Familiarity with Windows server and client environments.
• Ability to meet KPIs and SLAs in a busy IT team.

Responsibilities

• Provide polite and professional IT support to customers
• Visit customer sites for scheduled activities such as upgrades and printer installs
• Repair equipment at the Technical Workshop
• Work to KPI and SLA targets

Skills

Customer service

Communication skills

Problem solving

Analytical thinking

Self-motivated

Teamwork

Education

MCP/CompTIA A+ qualification desirable

Tools

VMware

Windows

Microsoft Office

Microsoft Exchange

Networking

Firewalls

Routers

Job description

Field Service Engineer

Probrand | Birmingham | Full-time

Salary: £28k - £35k pa dependent on experience

Hours: 08:45 - 17:30, Monday to Friday (40 hours per week)

Probrand Ltd is a leading IT managed services provider offering computer services to a wide range of SME clients across the county. A new opportunity has arisen within our technical team for a Field Service Engineer providing remote, telephone and onsite support to our varied customer base.

This is a hybrid role working both from home and out of our Technical Workshop based in Smethwick. Working within a team of IT engineers, this also offers a chance to develop your technical skills and grow within a dynamic and successful company. We are the IT department for many customers or provide a point of escalation for other IT Support departments so you will ideally have experience in a similar role and be familiar with many of the technologies listed below:

Main duties:

• Provide polite and professional IT support to customers
• Visit customer sites where required to complete scheduled activities such as computer upgrades and printer installs
• Repair customer computer equipment (laptops, desktops) at our Technical Workshop
• Strive to always achieve all KPIs and SLAs

Experience:

The ideal engineer will have experience of quickly and effectively troubleshooting issues involving:

• Computer hardware (desktop and server)
• Printer hardware
• Microsoft desktop and server platforms
• Microsoft Office
• Microsoft Exchange
• Networking issues
• Firewalls
• Internet Routers

Knowledge of VMware would be an advantage.

Soft Skills:

• Confident, proactive, and self-motivated individual with experience working under pressure in a fast-paced environment
• Ability to work independently and take initiative
• Willing to go the ‘extra mile’ in helping solve client issues
• Strong communication skills both written and verbally
• Analytical and methodical approach
• Ability to work under pressure and manage different call priorities
• Escalate calls to the Senior Engineers when appropriate
• Must be able to communicate clearly at a technical and end user level
• Must have excellent documentation skills
• Keen to expand knowledge and stay up to date with the latest technologies and platforms

The Field Service Engineer will ideally have experience of working within a similar role. Possession of any IT qualifications including MCP/CompTIA A+ would be desirable but not required.

Benefits:

• 31 days’ holiday including bank holidays
• Option to buy and sell annual leave
• Life Insurance
• Tailored benefits platform – including discounts on retail, travel, gym and leisure
• YuLife wellbeing app with 24/7 access to a virtual GP service, free will writing service and second medical opinion scheme
• Free and confidential Employee Assistance Programme – 24/7 health, financial and wellbeing support
• Cycle to work salary sacrifice schemeElectric car salary sacrifice scheme
• Paid Volunteer Leave
• City centre office – including free access to gym, shower facilities and secure bike storage

Probrandis an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.