Field Support Engineer

Allscreens Nationwide Ltd; Birmingham; On-site; GBP 37,000 - 48,000; Full time

Benefits offered by this job

Expenses paid

Job summary

A hands-on First-Line Field Support Engineer role with Allscreens Nationwide Ltd is based in Birmingham. You will travel between sites to resolve IT issues, deploy equipment and support Microsoft 365 deployments and migrations.

DBS clearance and a clean UK driving licence with your own transport are required, and expenses are paid. The role is field-based, not office-based, and involves working independently, diagnosing problems without on-site support where possible and escalating complex

Qualifications

• Experience in first-line IT support or field engineering.
• Hands-on experience with Microsoft 365 deployments or migrations.
• Strong knowledge of Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint, Intune).
• Good knowledge of Windows laptops and desktops.

Responsibilities

• Provide first-line technical support to users at multiple locations.
• Diagnose and resolve hardware, software, user accounts, connectivity and M365 issues.
• Install, configure, deploy and replace IT equipment.
• Support Microsoft 365 deployments, migrations and account changes.

Skills

IT support

Field engineering

Microsoft 365

Windows

Troubleshooting

Deployment

Driving license

DBS clearance

Job description

My client is looking for an experienced, confident and highly practical First-Line Field Support Engineer to join us on an initial three-month contract.

You must be able to be DBS cleared and have a clean, UK driving licence with your own transport. Expenses are paid.

Your new role

This is a hands-on, field-based position supporting charitable organisations across Birmingham and the surrounding areas. The successful candidate will spend a significant proportion of the working day driving between locations, resolving technical issues directly with users and completing equipment deployments and other IT support activities.

This is not a traditional office-based or service-desk position. The engineer will predominantly work independently in the field and must be confident diagnosing and resolving technical problems without direct on-site support.

• Provide first-line technical support directly to users across multiple locations.
• Diagnose and resolve hardware, software, user account, connectivity and Microsoft 365 issues.
• Install, configure and deploy laptops, desktop computers, mobile devices and associated equipment.
• Support Microsoft 365 deployments, user migrations and account changes.
• Configure user profiles, applications, printers and peripheral devices.
• Troubleshoot Microsoft 365 applications, Windows & Mac devices, networks, Wi-Fi and printing issues.
• Replace, move, reconnect and physically install IT equipment where required.
• Follow established technical documentation, deployment processes and knowledge-base instructions.
• Maintain accurate records of work completed, equipment deployed and unresolved issues.
• Escalate more complex incidents appropriately, providing clear diagnostic information.
• Communicate professionally with users at all levels, including those with limited technical knowledge.
• Manage their own daily workload and travel schedule across multiple sites.

What you'll need to succeed

• Previous experience working in a first-line IT support or field engineering role.
• Practical experience delivering Microsoft 365 deployments or migrations.
• Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Intune.
• Good working knowledge of Windows laptops and desktop computers.
• Strong hardware and software troubleshooting skills.
• Experience installing, configuring, deploying and replacing IT equipment.
• Experience supporting users in the field rather than solely from behind a service desk.
• The ability to follow technical documentation and use a knowledge-management system effectively.
• The ability to identify when an issue needs to be escalated and provide clear technical information.

The Royal Orthopaedic Hospital NHS Foundation Trust