IT Field & Helpdesk Engineer - Onsite & Remote Support

Placr Recruitment; Shoreham-by-Sea; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous holiday allowance

Company EV with personal use options

Paid overtime or TOIL

Birthday day off

Long service holiday rewards

Quarterly bonus scheme

Ongoing training and development

Job summary

Placr Recruitment is recruiting for an IT Field & Helpdesk Engineer based in West Sussex with regular travel to client sites across the Southeast. You will join a busy support team delivering a mix of helpdesk, onsite, installations and project work.

Key responsibilities include 1st/2nd line support, remote and onsite assistance, and Windows/Microsoft 365 administration, with a focus on delivering excellent customer service.

Qualifications

• Previous IT support or MSP experience.
• Strong 1st and 2nd line support experience.
• Knowledge of Windows 10/11 and Microsoft 365.
• Basic networking knowledge: routers, DNS, firewalls.
• Excellent communication and customer service skills.
• Full UK driving licence.

Responsibilities

• Provide 1st and 2nd line IT support to end users.
• Support clients remotely and onsite.
• Install and configure desktops and laptops and related hardware.
• Assist with Windows Server support and administration.
• Manage and update support tickets accurately.
• Troubleshoot faults and technical issues.
• Configure networking devices and security settings.
• Collaborate with helpdesk and field team, deliver strong customer service.

Skills

1st line support

2nd line support

Windows 10/11

Microsoft 365

Networking basics

Customer service

Troubleshooting

Ticketing

Driving licence

Tools

Datto

Kaseya

IT Glue

Autotask

Job description

Placr Recruitment is recruiting for an IT Field & Helpdesk Engineer based in West Sussex with regular travel to client sites across the Southeast. You will join a busy support team delivering a mix of helpdesk, onsite, installations and project work.

Key responsibilities include 1st/2nd line support, remote and onsite assistance, and Windows/Microsoft 365 administration, with a focus on delivering excellent customer service.