Field Services Engineer

Getronics; Glasgow; Presencial; GBP 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car allowance

Fuel card

Training program

Pension

Life assurance

Private medical cover

Descripción de la vacante

Getronics is seeking a Field Service Engineer to cover field service and on-site clients across the UK. You will provide maintenance and support for hardware services and ensure customer satisfaction during on-site visits.

The role requires a full UK driving licence, security clearance, and strong IT systems knowledge, combined with excellent customer service and problem-solving abilities. Training and career development are offered within a comprehensive package.

Formación

• Full UK driving license and access to a car.
• Baseline Personnel Security Standard check.
• Strong understanding of IT systems and environments.
• Strong customer service skills and problem-solving mindset.

Responsabilidades

• Provide maintenance and support for field-based clients and on-site IT hardware services.
• Ensure tasks are completed in line with technical and quality standards.
• Deliver exceptional customer service while on-site.
• Monitor, update and progress incidents per guidelines.
• Train and support Junior Field Service Engineers using your expertise.
• Coordinate between clients and vendors to resolve issues within timescales.
• Resolve hardware issues and basic software problems.

Conocimientos

Full UK driving licence

Customer service

Analytical problem-solving

IT systems knowledge

Herramientas

Dell certification

MSCE

CompTIA A+

Network+/CCNA

Descripción del empleo

Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer as a time.

We have an exciting opportunity for a Field Service Engineer to join our team. This position will cover our field service and on-site clients!

What we can give you:

• Good salary package – ranging between £24,600 to £27,700 based on experience.
• 37.5 hours, Monday to Friday between the hours of 9am and 17:30pm, with regular out of hours required.
• 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
• Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available.
• Car allowance and business mileage fuel card
• Flexible benefits package that aims to offer something for everyone.
• GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
• To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects.
• Company Pension Scheme, plus life assurance, and private medical cover after 12 months
• Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme.

What to expect:

• You will provide maintenance and support for field-based clients, and on-site support for clients IT hardware services.
• You will be responsible for all tasks to completed in line with company technical and quality standards and procedures.
• Ability to provide exceptional customer service skills when on-site, and ensuring a high degree of customer satisfaction is always provided.
• Attendance to all incidents/requests as directed by the Customer Incident Centre is required as per your engineering work instruction guidelines.
• Ability to be customer focused, and courteous in a professional and sensible manner.
• Ensure assigned incidents are monitored, updated, and progressed in a timely manner.
• You will be expected to train, coach, and support our Junior Field Service Engineers, using your areas of technical expertise and experience.
• Coordination between clients and vendors is crucial, and you must ensure resolutions to problems are managed within timescales and appropriately.
• Knowledge and ability to resolve hardware issues and basic software problems.

What we expect from you:

• A full UK driving license and access to a car.
• Will undergo a Baseline Personnel Security Standard check.
• Strong understanding of IT systems and environments
• Strong customer service skills, with an analytical and problem-solving mindset

Qualifications in the following would be beneficial to your application:

• Dell/Other vendor certification to enterprise level or above
• Previous experience in a data centre and/or smart space technology is advantageous.
• MSCE certification
• SAN Server
• CompTIA A+
• Network+/CCNA

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.

If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don't hesitate to get in touch. The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into [e-mail]

We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.