IT Field Engineer – South West (Company Van)

Action for Children; Taunton; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Over 7 weeks paid leave (buy/sell)

Well-being day

Cycle to work scheme

Professional training opportunities

Flexible family leave packages

Pension up to 7%

Blue Light Card discounts

Job summary

Action for Children seeks an IT Field Engineer to join our Technology team in the South West England region. You will attend sites, deliver hands-on IT support, and help maintain the technical infrastructure across multiple locations.

The role demands strong troubleshooting skills, expertise in Windows/365/Azure/AD, and a valid UK driving licence. We offer training, flexible leave options, and a secure pension plan as part of our benefits.

Qualifications

• Exceptional customer service skills with troubleshooting, diagnosing, and solving complex computer problems.
• Familiar with Help Desk/ticketing systems.
• Experience in a technical field-based role.
• Strong knowledge of computer hardware and networks; troubleshooting hardware/software issues.
• Proficient with MS-Windows, Office 365, Azure and AD.
• Experience in provisioning/troubleshooting Wi‑Fi and basic networking (Cat5/6).
• Experience in care-setting desirable.
• Foundation ITIL qualification (or equivalent).
• Qualifications/experience with standards like ISO27001, DPA 2018, GDPR.
• UK Driving Licence essential for the role.

Responsibilities

• Represent a professional front-facing service to Action for Children staff across the South West England area.
• Provide technically focused support and solutions on-site.
• Oversee commissioning/de-commissioning of sites with technical input and resources.
• Support Service Desk with remote assistance when not in the field.
• Maintain professional development through research of current tech developments.
• Apply continuous improvements to service and processes.
• Provide direction to less experienced IT staff.
• Build strong relationships with remote users and represent the IT department.

Skills

Customer service

Troubleshooting

Help Desk

IT knowledge

Windows OS

Office 365

Azure

Active Directory

Wi-Fi provisioning

Networking

Cat5/6 cabling

UK Driving Licence

Education

Foundation ITIL qualification

Tools

MS-Windows

Office 365

Azure

Active Directory

Job description

Action for Children seeks an IT Field Engineer to join our Technology team in the South West England region. You will attend sites, deliver hands-on IT support, and help maintain the technical infrastructure across multiple locations.

The role demands strong troubleshooting skills, expertise in Windows/365/Azure/AD, and a valid UK driving licence. We offer training, flexible leave options, and a secure pension plan as part of our benefits.