IT Technical Engineer - Remote & Field Support (Van)

Focus Group; Manchester; Hybrid; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Company van

Hybrid working options

Holiday allowance: 24 days + bank/BDL

Birthday leave

Volunteer day

Wider company benefits

Job summary

Focus Group is seeking an IT Technical Engineer to support customers across the North from Manchester. This home-based role includes a company van and frequent travel.

You will install, configure and troubleshoot ICT/telephony solutions for clients ranging from SMEs to large enterprises. Based in Manchester with remote and onsite duties, you will work within the Service Delivery department, growing your technical knowledge and customer service skills.

Qualifications

• Experience in IT/telecoms support or delivery role.
• Proficient with Microsoft tech stack: Windows, Server, Microsoft 365.
• Some experience with networking devices: firewalls, routers, switches, wireless.
• Experience with cloud technologies like Azure, Intune and SharePoint.
• Knowledge of voice technologies (SIP, VoIP, ISDN) and vendors (Gamma Horizon, LG IPECS, Mitel).
• Excellent troubleshooting skills and communication abilities.
• Ability to work independently or in a team; holds a UK driving licence.

Responsibilities

• Carry out maintenance work on ICT services, remotely or onsite, and update case management and field tools.
• Install and configure ICT solutions remotely or onsite.
• Provide high-quality customer experience during installation and maintenance of IT/telephony services.
• Attend field fault visits to repair time-critical issues.
• Support colleagues remotely or onsite as needed.
• Contribute to small, medium or large projects as part of a team.

Skills

IT support experience

Microsoft stack

Networking basics

Cloud technologies

Voice/telephony tech

Troubleshooting

Communication skills

UK driving licence

Job description

Focus Group is seeking an IT Technical Engineer to support customers across the North from Manchester. This home-based role includes a company van and frequent travel.

You will install, configure and troubleshoot ICT/telephony solutions for clients ranging from SMEs to large enterprises. Based in Manchester with remote and onsite duties, you will work within the Service Delivery department, growing your technical knowledge and customer service skills.