IT Field Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Field Technician to join their team in the UK. This role involves assisting with equipment installation, providing technical support, and managing customer incidents. The position offers a competitive salary, company vehicle, medical insurance, and a supportive work culture.

Benefits

Company Vehicle

Medical insurance

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Demonstrable experience in assisting with installation.
• IP experience and knowledge of network infrastructure products.
• Ability to provide break/fix support.

Responsibilities

• Assist with installation of equipment and materials.
• Provide technical support for installed solutions.
• Manage workflow for open incidents in the region.

Skills

Technical support

Installation assistance

Network infrastructure knowledge

Problem management

Job description

Job Title: Field Technician

We are looking to recruit IT Field Engineers to join our team in the Republic of Ireland. You will need to qualify for Garda clearance to work for us and be willing to travel to customer sites and our head office in Dublin as needed.

This is a great opportunity to work for a company that delivers services to public sector customers and plays a vital role in keeping the country safe and saving lives.

We want to hear from you if you have:

• Demonstrable experience in assisting with the installation of equipment and materials using current contract manuals and procedural documents, ensuring quality and timeliness under the guidance of the Project Lead Engineer / Field Engineer.
• Providing technical support for installed solutions, including break/fix support for customers.
• Escalating issues via Field Engineer / Senior Engineer to Problem Management for ongoing incidents of similar nature.
• Daily review of open incidents in your region, actively managing your workflow and utilization to close them out.
• Ideally, IP experience and knowledge of network infrastructure products and PC products.

What we offer at Telent:

A career at Telent offers opportunities across sectors, roles, technologies, and customers, allowing you to develop, learn new skills, and make an impact. We are growing and rely on our dedicated team to deliver excellence.

We foster an inclusive culture that values diversity and encourages everyone to be themselves and thrive at work.

The additional benefits include:

• Company Vehicle
• Medical insurance
• 34 days holiday, including public holidays, with options to buy or sell five days annually
• Company pension scheme
• Family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme

About Telent:

Telent is a leading technology company specializing in the design, build, support, and maintenance of critical digital infrastructure, with decades of experience in mission-critical communications. Our work helps connect communities and improve lives through innovative technology. Join us to make a meaningful impact and fulfill your potential as part of a team of over 3,000 dedicated professionals.

Our Values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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