IT Field Engineer

Identify Solutions; Greater London; On-site; GBP 32,000 - 45,000; Full time

Job summary

Identify Solutions is recruiting an IT Field Engineer to be the trusted face of IT for a portfolio of professional services clients. The role involves spending four days a week onsite with clients or at the Farringdon office, building relationships and solving technical challenges to maximise technology value.

Ideal candidates will have strong 2nd line experience, MSP background, and solid Microsoft 365, Windows, networking and cloud skills, with a focus on client engagement and continuous

Qualifications

• 2nd Line Support / IT Support Engineer or MSP experience.
• Strong Microsoft 365 and Windows troubleshooting skills.
• Excellent communication and customer-facing skills.
• Exposure to networking technologies and infrastructure support.
• Microsoft certifications or active plan to achieve them.

Responsibilities

• Be the trusted face of IT for a portfolio of professional services clients.
• Build relationships, solve technical challenges and help organisations get the most from their technology.
• Spend four days a week onsite with clients or at the Farringdon office.
• Support users across Microsoft 365, Windows environments, networking and cloud technologies.

Job description

Some IT support roles are all about tickets. This one is about people.

We're partnering with a growing technology consultancy looking for an IT Field Engineer to become the trusted face of IT for a portfolio of professional services clients. You'll spend four days a week onsite with clients (typically Z1) or at the Farringdon office, building relationships, solving technical challenges and helping organisations get the most from their technology.

This opportunity would suit an experienced 2nd Line Engineer, particularly from an MSP environment, who's ready to step into a more client-facing role. You'll be working across Microsoft 365, Windows environments, networking and cloud technologies, supporting users while becoming a genuine trusted advisor to your customers.

The business has built a strong reputation through referrals, invests heavily in training and development, and has a genuine culture of promoting from within. They're particularly interested in people who are committed to continuous learning. Microsoft certifications are highly valued, whether that's existing certifications or evidence that you're actively working towards them, and you'll be supported with ongoing training and funded exams.

You'll likely have:

• Experience in a 2nd Line Support, IT Support Engineer or MSP environment
• Strong Microsoft 365 and Windows troubleshooting skills
• Excellent communication and customer-facing skills
• Exposure to networking technologies and infrastructure support
• Microsoft certifications (or a genuine desire to achieve them)

If you're looking for a role that combines technology, client engagement and clear career progression into consultancy, projects or cloud-focused positions, we'd love to hear from you.