2nd Line Engineer

Set2Recruit; Brighton; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Training and certification support

On-site interview in Brighton

Job summary

Brighton MSP is seeking a seasoned 2nd Line Support Engineer to handle escalated tickets and deliver expert resolution across Microsoft 365, Azure, Intune, and networking. You will work in a fast-paced MSP setting, supporting multiple clients and owning complex issues end to end.

Requirements include 5+ years in IT support within MSPs, strong MS365/Azure skills, and relevant Microsoft certifications. The role is Brighton-based with opportunities for progression and training support.

Qualifications

• 5+ years IT support experience, with strong 2nd line MSP background.
• Solid knowledge of Microsoft 365 services: Exchange Online, Teams, SharePoint, OneDrive.
• Hands-on Azure experience: VMs, Entra ID, cloud infra.
• Good networking fundamentals: TCP/IP, VLANs, firewalls, routing.
• Excellent communication with technical and non-technical stakeholders.
• Microsoft certifications (AZ-104, MS-102 or similar) are advantageous.

Responsibilities

• Handle escalated 2nd line tickets across a varied client base, resolving issues efficiently.
• Provide expert support across Microsoft 365 services and Azure environments.
• Manage Windows Server environments including AD, DNS, DHCP; troubleshoot networking issues.
• Document tickets well and keep clients updated throughout resolution.
• Occasionally attend client sites for on-site support and contribute to knowledge base.

Skills

Microsoft 365

Azure

Intune

Networking

Communication

Education

AZ-104

MS-102 or equivalent

Tools

Exchange Online

Teams

SharePoint

OneDrive

Entra ID

Job description

Brighton | Up to £40,000 | Managed Service Provider

ABOUT OUR CLIENT

Our client is a well-established Managed Service Provider based in Brighton, delivering high-quality IT support and cloud solutions to a diverse portfolio of business clients. With a collaborative team culture and a strong focus on technical excellence, they are looking for an experienced 2nd Line Support Engineer to join the team and make an immediate impact.

THE ROLE

This is a key technical role within the support team, handling escalated tickets from 1st line and providing expert-level resolution across Microsoft 365, Azure, Intune, Windows Server and networking environments. You will be working in a fast-paced MSP environment, supporting multiple clients simultaneously and taking ownership of complex issues through to resolution.

WHAT YOU'LL BE DOING

• Handling escalated 2nd line support tickets across a varied client base, resolving issues efficiently and to a high standard
• Providing expert support across Microsoft 365 — including Exchange Online, Teams, SharePoint and OneDrive
• Managing and supporting Azure environments including virtual machines, Entra ID and cloud infrastructure
• Administering and troubleshooting Intune — device enrolment, policy management, compliance and app deployment
• Supporting Windows Server environments including Active Directory, Group Policy, DNS and DHCP
• Diagnosing and resolving networking issues — TCP/IP, VLANs, firewalls, switches and routing
• Managing user accounts, permissions and security across Microsoft environments
• Keeping tickets well-documented and clients updated throughout the resolution process
• Escalating to 3rd line where required and contributing to knowledge base documentation
• Occasionally attending client sites to deliver on-site support where needed

WHAT WE'RE LOOKING FOR

• 5+ years of IT support experience, with solid 2nd line experience within an MSP environment
• Strong working knowledge of Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive
• Hands-on Azure experience — virtual machines, Entra ID, cloud infrastructure support
• Good networking fundamentals — TCP/IP, VLANs, firewalls, routing and switching
• Excellent communication skills — confident with both technical and non-technical stakeholders
• A methodical, calm approach to problem-solving under pressure
• Microsoft certifications (AZ-104, MS-102 or similar) are advantageous

THE PACKAGE

• Up to £40,000 depending on experience
• Brighton based — interviews available immediately
• Supportive team environment with genuine progression opportunities
• Training and certification support