Technical Support Engineer

abtec Managed IT; Bolton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private medical insurance

Death in service

Holidays + birthday off + service days

Certifications paid

Learning library

Dedicated study time

Salary increases with certs

Free parking

Job summary

abtec Managed IT is seeking a hands-on 2nd line IT engineer who thrives on real-world problem solving. After ramping up, you'll split your time between client sites across the Northwest and our modern Pavilion West office, supporting Microsoft 365, Azure, and on-premise infrastructure.

You’ll own incidents end-to-end, contribute to projects, mentor newer colleagues, and keep documentation sharp. A full UK driving licence and a proactive, customer-focused approach are essential.

Qualifications

• 2-3 years in a genuine 2nd line support role.
• Hands-on M365, Azure, and Active Directory experience.
• MSP background OR experience as solo or small-team IT in a busy company.
• Comfortable in a field environment with on-site work across multiple sites.
• Full UK driving licence is essential.
• Windows Server, networking and standard infrastructure experience.
• Ownership mindset to drive problems to resolution.

Responsibilities

• Handle 2nd line tickets and resolve complex issues.
• IMACs across client sites: installs, moves, changes.
• Lead infrastructure projects from start to finish.
• Manage ITSM system and maintain sharp documentation.
• Mentor newer team members as you grow into the role.

Skills

M365

Azure

Active Directory

2nd line support

Tools

Windows Server

Intune MDM

JAMF

Sophos

Ruckus Wireless

VOIP

Job description

If you want to get out of the office and actually get your hands dirty - this one's for you.

abtec Managed IT has been doing this for 30 years. We're a Microsoft Gold Partner. We work with schools, colleges, multi-academy trusts, and private sector clients across the Northwest.

Our clients stay. Our team stays. Some of the team have been here 20+ years.

When you show up on-site, people are genuinely pleased to see you. That's not a happy coincidence - it's how we've built this.

What the job actually looks like

This is not a desk job.

Once you're up to speed, you'll be out on client sites up to four days a week across the Northwest. The rest of the time you're on the service desk at our brand new office at Pavilion West, BL5 3AJ - natural light, a fancy coffee machine, and a short hop from the M61.

Day to day:

• 2nd line support tickets - proper ones, not a never-ending Level 1 queue
• IMACs across client sites - installs, moves, changes
• Infrastructure projects you'll actually see through from start to finish
• ITSM system management and keeping documentation sharp
• Mentoring newer team members as you grow into the role

Tech you'll work with:

• Microsoft 365 and Azure (core daily tools)
• Sophos endpoint and firewalls
• JAMF and Intune MDM
• Ruckus Wireless
• VOIP
• Windows Server

What we're looking for

• 2-3 years in a genuine 2nd line support role
• Hands-on M365, Azure, and Active Directory experience - non-negotiable
• An MSP background OR experience as the solo or small-team IT person in a busy company - if you've had to handle everything yourself and make the calls, you'll fit right in here
• Comfortable in a field environment - clients asking questions on the spot, working across different sites, adapting quickly
• Full UK driving licence - you'll be out on-site regularly
• Windows Server, networking, and standard infrastructure experience
• Someone who takes ownership of problems and sees them through

Nice to have:

• Education sector experience (schools, colleges, or multi-academy trusts)
• Microsoft, CompTIA, or Cisco certifications
• Cyber security or cloud project experience

What you get in return

• Private medical insurance (BUPA) - including pre-existing conditions, with option to add family
• Death in service - 12 months salary
• 21 days holiday + bank holidays + birthday off + 1 extra day per year of service (up to 25)
• All certifications paid for - exams, courses, prep materials
• Microsoft On-Demand Learning Library - unlimited access
• Dedicated study time built into your schedule - not squeezed into evenings
• Salary increases linked to certifications you achieve
• Free parking at the new office

The culture bit - and it matters

You know that thing where you're stuck on something and everyone's too busy to help? Doesn't happen here. Asking questions is encouraged - it's how the team works.

People stay because they want to. Some have been here 20+ years. That tells you something.

Six months in, you'll be:

• Handling most Level 2 tickets solo
• Confident on client sites
• Contributing to the knowledge base
• Working to SLAs without a second thought
• Making progress on your certs
• Mentoring newer team members
• And feeling like you're actually growing

This role is being handled exclusively by our talent partner, Helen Wingrove-Sanders at HFBAC.