IT Engineer: Remote & On-Site User Tech Support & AV

Lancaster University; Bailrigg; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Lancaster University is seeking an IT Engineer to join a faculty-based team delivering second-line technical support for University IT services. You will provide on-site and remote assistance to staff and students, using ITIL-based processes to manage incidents and service requests, and maintain systems to support teaching and administration.

You'll work with AV services to support learning spaces and collaborate with ISS teams on new and existing services, combining IT and problem-solving

Qualifications

• Experience in a team-based IT service environment.
• Knowledge of PC hardware and audio-visual systems is advantageous.
• Strong user-focused approach and problem-solving skills.

Responsibilities

• Provide second-line IT support to university users, onsite and remotely.
• Utilise ITIL-based processes to handle incidents and requests.
• Collaborate with AV services to support learning spaces and events.

Skills

IT support

ITIL

Customer service

Team collaboration

Tools

PC hardware

AV equipment

Job description

Lancaster University is seeking an IT Engineer to join a faculty-based team delivering second-line technical support for University IT services. You will provide on-site and remote assistance to staff and students, using ITIL-based processes to manage incidents and service requests, and maintain systems to support teaching and administration.

You'll work with AV services to support learning spaces and collaborate with ISS teams on new and existing services, combining IT and problem-solving