IT & AV Technician – Expert Tech Support & Deployments

University of Sheffield; Sheffield; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working opportunities

Generous pension scheme

Staff discounts

Job summary

The University of Sheffield Advanced Manufacturing Research Centre (AMRC and AMRC Training Centre) seeks a technically capable IT/AV Technician to join the 8‑person second line team. You will provide second line IT and AV support to a diverse user base via Topdesk, phone, email, and in-person, including remote support to Wales, Preston and Derby sites.

You’ll assist with procurement, asset management and AV infrastructure.

Qualifications

• Experience of working in a team providing an effective and efficient IT Support service in a busy customer focused environment.
• Supporting knowledge of Microsoft Windows, MacOS, Android, iOS, Linux for client deployment, imaging, fault finding and fault resolution (Windows focus).
• Up-to-date knowledge of Microsoft 365 and Google Workspace, audio-visual installations of a complex nature, and conference technologies.
• Solid understanding of software patch management and cyber security principles (Cyber Essentials+).
• Excellent customer service and communication skills with academic, research and technical staff.
• Experience with incident management tools such as TOPdesk.
• Knowledge of Mobile Device and Endpoint Management technologies and OS imaging.
• Experience developing and maintaining networks of contacts and communities of practice.

Responsibilities

• Handle a range of queries in person, via remote sessions, telephone and email for IT and AV systems.
• Represent the IT support team in discussions with customers about potential work and timely resolutions.
• Prioritise workload, escalating complex issues to specialists as needed.
• Maintain and procure IT hardware, software and services for the organisation.
• Support Windows and Linux estates and contribute to security maintenance of devices.
• Support IT team with regular drop-in sessions across AMRC buildings.
• Travel across the UK sites to support AMRC operations when required.

Skills

Windows

MacOS

Android

iOS

Linux

TOPdesk

Customer service

Procurement

Tools

TOPdesk

Job description

The University of Sheffield Advanced Manufacturing Research Centre (AMRC and AMRC Training Centre) seeks a technically capable IT/AV Technician to join the 8‑person second line team. You will provide second line IT and AV support to a diverse user base via Topdesk, phone, email, and in-person, including remote support to Wales, Preston and Derby sites.

You’ll assist with procurement, asset management and AV infrastructure.