IT Engineer (Onsite)

Allscreens Nationwide Ltd; Leeds; On-site; GBP 26,000 - 38,000; Full time

Job summary

A Nosy description: Allscreens Nationwide Ltd is seeking an on-site IT Support Engineer to support satellite campuses and visit them regularly. You will assist with incidents, provide training and documentation, and ensure all devices and software are functioning smoothly for students and staff.

The role emphasizes 2nd/3rd line support, PowerShell scripting, MSI packaging for SCCM, and ITIL processes, with the ability to work under pressure and independently on-site in Leeds, United Kingdom.

Qualifications

• Excellent technical knowledge of Windows 10/11 and Office 2019/O365.
• Solid experience in a customer service role.
• 2nd and 3rd line experience across a wide range of software packages.
• Experience of 2-factor authentication technologies for remote access.
• PowerShell scripting experience.
• Packaging MSI for SCCM.
• ITIL processes: Incident, Problem and Change Management.
• Able to cope under pressure and work independently.

Responsibilities

• Provide on-site IT support across satellite campuses.
• Assist and supporting other IT Support Engineers with escalations to resolution.
• Provide training and supporting documentation where appropriate.
• Ensure IT devices and software are fully functional and optimised for users.

Skills

Windows 10/11

Office 365

Customer service

2nd/3rd line support

PowerShell scripting

SCCM packaging

ITIL processes

Networking basics

Troubleshooting

Tools

SCCM

MSI packaging

Job description

Currently looking for an on-site IT Support Engineer to support satellite campuses (existing and new) and visit them on a regular basis. Monitoring and identifying any trends, problems or reoccurring issues logged with the IT Support Team and elevate these as appropriate. Assisting and supporting other IT Support Engineers with incident escalations and problems through to resolution; providing training and supporting documentation where appropriate. Providing an efficient technical support service for all IT devices and ensuring software and equipment is always completely functional and optimised for students, staff, and any other customers. Providing support and resource cover for other sites in the event of sickness/holiday etc.

Key Skills & Experience

• Excellent technical knowledge of Microsoft Windows 10,11 and Microsoft Office 2019/O365
• Solid experience in a customer service role
• Excellent knowledge with 2nd and 3rd line experience of supporting a wide range of software packages (primarily MS Windows 10/11, Office 365/19.
• Experience of 2-factor authentication technologies for remote access
• PowerShell script writing
• Packaging MSI for SCCM
• ITIL processes: Incident, Problem and Change Management
• Professional appearance
• Able to cope when under pressure
• Able to identify issues and suggest/implement solutions
• Sound knowledge of MS Office products including Office 365
• Understanding of computer networks and services
• Ability to logically analyse issues and record steps and fixes
• Attention to detail and accuracy
• Able to work alone