IT Technician / Field Service Engineer

Harvey Nash Group; Greater Manchester; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Harvey Nash Group in Manchester is seeking an IT Technician / Field Service Engineer to deliver remote, on-site and office IT support across Greater Manchester. The role requires strong technical ability and excellent communication, with roughly 50% travel to customer sites weekly.

You will manage cloud migrations, network upgrades and hardware installations, providing proactive, end-to-end support and building lasting customer relationships.

Qualifications

• Experience in a 2nd line/field engineer or IT support role.
• Strong knowledge of Microsoft 365 administration and modern management.
• Good understanding of Windows desktop and server environments.

Responsibilities

• Provide remote, on-site and telephone technical support.
• Travel to customer sites across Greater Manchester, about 50% weekly.
• Deliver responsive, effective and personable technical support.
• Troubleshoot and resolve technical issues independently.
• Implement and manage cloud and on-premise solutions.
• Support projects including cloud migrations and network upgrades.
• Proactively monitor customer networks and respond to alerts.
• Build and maintain strong customer relationships.

Skills

2nd Line

Field Engineer

IT Support

Microsoft 365

Windows

Intune

RMM tools

Monitoring solutions

Backup systems

Tools

Intune

RMM tools

Monitoring solutions

Backup systems

Antivirus platforms

Job description

IT Technician / Field Service Engineer

Location: Manchester
Salary: Up to £35,000 per annum
Travel: Approximately 50% travel across Greater Manchester each week
Driving Licence: Full UK driving licence essential
Vehicle: Access to your own vehicle required

The Opportunity

We are looking for an experienced IT Technician / Field Service Engineer to join our Manchester-based team and provide trusted, expert IT guidance and hands-on technical support to our customers.

This is a customer-facing role suited to someone who combines strong technical ability with excellent communication skills and takes pride in building lasting customer relationships.

The role will involve a combination of remote, office and on-site support, with approximately 50% of your working week spent travelling to customer sites across Greater Manchester. You will need to be comfortable working independently across different customer environments and managing a varied workload.

You will also support technical projects including cloud migrations, network infrastructure upgrades and hardware installations.

Key Responsibilities

• Provide high-quality remote, on-site and telephone technical support across a range of customer environments.
• Travel to customer sites across Greater Manchester, approximately 50% of each working week.
• Deliver responsive, effective and personable technical support to customers.
• Independently troubleshoot and resolve technical issues, engaging with colleagues where necessary.
• Implement and manage cloud and on-premise technical solutions autonomously.
• Provide clear technical information, advice and recommendations tailored to each customer's needs.
• Support project delivery, including cloud migrations, network infrastructure upgrades and hardware installations.
• Proactively monitor customer networks, respond to alerts and resolve issues before they impact operations.
• Build and maintain strong, trusting relationships with customers.
• Maintain up-to-date knowledge of IT industry best practices and emerging technologies.
• Collaborate effectively within a small team to support customers and contribute to the professional development of colleagues.
• Provide feedback on operational processes that could improve efficiency and service delivery.
• Represent the organisation professionally when working on customer sites.

Essential Skills & Experience

• Demonstrable experience in a 2nd Line, Field Engineer or IT Support role.
• Strong knowledge of Microsoft 365 administration and modern management.
• Good understanding of Windows Desktop and Server environments.
• Familiarity with networking concepts including DHCP, DNS, routing, VLANs and VPNs.
• Experience with backup systems, antivirus platforms, RMM tools and monitoring solutions.
• Experience with Microsoft Intune device management.
• Excellent written and verbal communication skills.
• Strong documentation and organisational skills.
• Ability to work independently and manage your workload effectively.
• Full UK driving licence and access to your own vehicle - essential.
• Comfortable travelling regularly between customer sites across Greater Manchester.

The Ideal Candidate

You will be a technically capable, customer-focused IT professional who enjoys solving problems and working directly with customers.

You'll be confident working independently, able to communicate technical information clearly to both technical and non-technical audiences, and committed to delivering solutions that improve the customer's IT environment.

You should enjoy a varied, hands-on role and be comfortable spending around 50% of your working week visiting customers across Greater Manchester.

Above all, you'll take pride in providing a high-quality, personable service and developing strong, long-term customer relationships.

Package

• Salary: Up to £35,000 per annum
• Location: Manchester
• Travel: Approximately 50% across Greater Manchester weekly
• Role: IT Technician / Field Service Engineer
• Driving: Full UK driving licence essential
• Vehicle: Own vehicle required
• Working Environment: Combination of remote, office and customer-site support