IT Support Engineer

CDW UK; Cambridge; On-site; GBP 42,000 - 56,000; Full time

Job summary

CDW UK is seeking an experienced IT Support Engineer for a 12-month fixed-term contract, onsite in Cambridge. You will provide hands‑on end-user support within a laboratory environment, ensuring IT systems, hardware, software and peripherals operate securely and efficiently.

You will collaborate with IT teams and vendors, manage MECM/SCCM and Intune devices, deploy software and patches, and participate in change control within a regulated setting.

Qualifications

• 6–10 years in IT Support or related roles.
• Experience in Windows desktop and laptop environments.
• Experience with MECM/SCCM and Intune management.

Responsibilities

• Troubleshoot and resolve hardware, software, OS and peripheral issues.
• Install, configure, maintain, and support desktop and laptop environments.
• Administer MECM/SCCM and Intune managed devices.
• Deploy software and package applications; configure endpoints.
• Manage Windows patching and updates; ensure endpoint compliance.
• Perform routine maintenance and device lifecycle activities.
• Support hardware deployments, onboarding, moves and workstation setups.
• Collaborate with Networking, Security, Infrastructure and Lab IT teams.
• Follow change management and change control processes in a regulated environment.
• Respond to incidents, service requests, and escalations within SLAs.
• Maintain asset management records and CMDB updates.
• Utilise PowerShell scripting to automate tasks.
• Contribute to IT projects and document knowledge resources.

Skills

Windows OS

PowerShell

Troubleshooting

End User Support

Tools

MECM/SCCM

Microsoft Intune

Job description

About the Role

We are seeking an experienced and customer-focused IT Support Engineer to join our team on a 12-month fixed-term contract.

Based onsite in Cambridge, you will provide hands‑on technical support to end users within a business‑critical laboratory environment, ensuring IT systems, hardware, software, and peripheral devices operate efficiently and securely.

This role requires a proactive individual who can work independently while collaborating with internal IT teams, vendors, and stakeholders to support daily operations, laboratory technology, endpoint management, and ongoing IT projects.

Key Responsibilities

• Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
• Install, configure, maintain, and support desktop and laptop environments.
• Administer and support Microsoft Endpoint Configuration Manager (MECM/SCCM) and Microsoft Intune managed devices.
• Perform software deployment, application packaging, and endpoint configuration activities.
• Manage Windows patching, updates, and endpoint compliance processes.
• Perform routine maintenance, device lifecycle management, and technology refresh activities.
• Support hardware deployments, onboarding, office moves, and workstation setups.
• Assist with laboratory computer connectivity and collaborate with Networking, Security, Infrastructure, and Lab IT teams.
• Follow formal change management and change control processes within a regulated environment.
• Respond to incidents, service requests, and escalations within agreed SLAs.
• Maintain accurate asset management records, inventory audits, and CMDB updates.
• Utilise PowerShell scripting to automate administrative tasks and improve operational efficiency.
• Support local and global IT projects as required.
• Deliver end‑user training and guidance on approved technologies and IT best practices.
• Create and maintain technical documentation, knowledge articles, and support records.
• Ensure compliance with security, operational, and change management standards.

Skills & Experience Required

• 6–10 years' experience in an IT Support, Desktop Support, End User Support, or Service Desk role.
• Strong troubleshooting experience across Windows operating systems, hardware, software, and peripheral devices.
• Experience supporting desktop, laptop, mobile, and collaboration technologies.
• Strong experience supporting Microsoft Endpoint Configuration Manager (MECM/SCCM).
• Strong experience supporting Microsoft Intune.
• Experience with software deployment, application packaging, and operating system deployment.
• Experience managing Windows patching and update processes.
• Working knowledge of PowerShell scripting.
• Experience working with ITSM/ticketing systems in SLA-driven environments.
• Knowledge of asset management, inventory control, and device lifecycle management.
• Experience following formal change management and change control procedures.
• Excellent communication, stakeholder management, and customer service skills.
• Ability to work independently within an onsite support environment.
• Experience supporting laboratory, scientific, pharmaceutical, manufacturing, or other highly regulated environments.
• Experience collaborating with global IT support teams.
• Knowledge of networking and endpoint security technologies

If you are an experienced IT Support Engineer looking for your next opportunity in a collaborative and fast-paced environment, we'd love to hear from you.