IT Desktop Support Technician - First-Line Tech Champion

Zeeco; Stamford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

BUPA

Medicash

Employee Assistance

Pension 12%

27 days holiday

Life Insurance

Training & Development

Team Events

Job summary

Zeeco in the United Kingdom near Stamford seeks an IT Desktop Support Technician to deliver first‑line IT support across the business, ensuring reliable access to systems, software, hardware, and services both remotely and on‑site.

You will install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals; manage user accounts and access; support onboarding/offboarding; document resolutions; and escalate complex issues with senior IT staff or vendors while following

Qualifications

• Experience providing first- and/or second-line IT support in a business environment.
• Strong troubleshooting and problem-solving skills with a proactive approach.
• Good knowledge of Windows 10/11, Microsoft 365, Active Directory, and IT service management systems.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, routers, switches, and wireless technologies.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Customer-focused, organised, and able to manage multiple priorities in a fast-paced environment.
• Professional, adaptable, and committed to delivering excellent service.

Responsibilities

• Provide first-line technical support for hardware, software, network, and Microsoft 365 issues.
• Troubleshoot, diagnose, and resolve incidents via phone, email, ticketing systems, MS Teams, and face-to-face support.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Manage user accounts, access permissions, and password administration.
• Support IT onboarding and offboarding processes for new starters and leavers.
• Maintain accurate documentation of support requests and resolutions.
• Escalate complex issues where required and work with senior IT staff or external vendors to ensure successful resolution.
• Follow IT policies, security standards, and best practices to maintain a secure and reliable technology environment.

Skills

Windows 10/11

Microsoft 365

Active Directory

Networking basics

Troubleshooting

Communication skills

Customer-focused

Organised

Problem-solving

Tools

MS Teams

Ticketing systems

Remote support tools

Job description

Zeeco in the United Kingdom near Stamford seeks an IT Desktop Support Technician to deliver first‑line IT support across the business, ensuring reliable access to systems, software, hardware, and services both remotely and on‑site.

You will install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals; manage user accounts and access; support onboarding/offboarding; document resolutions; and escalate complex issues with senior IT staff or vendors while following