On-Site IT Support Engineer - First Line

Penta Consulting; Epsom; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Christmas Leave

Birthday Leave

Bike to Work

Season Ticket Loan

Company Social Events

Company Incentive Trips

Employee Assistance Programme

Family Planning

Job summary

Penta Consulting in the United Kingdom is seeking a First Line IT Support Engineer to deliver responsive IT support and maintain a secure, professional workplace technology environment. You will resolve day-to-day requests, manage office moves, and perform Microsoft 365 administration within an MSP framework.

The role reports to the Head of Service Delivery and involves monitoring service desks, assisting end users, and ensuring meeting-room technology is ready for use in a busy office setting.

Qualifications

• Customer-focused and able to communicate clearly with non-technical users.
• Knowledge of Windows, Microsoft 365, Teams, SharePoint and common desktop hardware.
• Security awareness for email handling and validation of requests.
• Ability to prioritize routine checks, tickets, meeting-room readiness and ad hoc requests.
• Ownership of recording work and escalating appropriately.
• Attention to detail in tickets and meeting-room setup.
• Experience with an MSP environment.
• Familiarity with Teams Rooms or similar meeting-room tech.
• Basic knowledge of Microsoft Entra ID, groups and permissions.
• Experience administering Microsoft 365 services including SharePoint Online, Outlook, Teams, accounts, groups and permissions.
• Experience using an IT service management or service desk ticketing system.

Responsibilities

• Review email queues and release messages per processes.
• Monitor service desk queues and respond to Level 1 incidents, in person, email or Teams.
• Record all daily checks and issues in the MSP ticketing system.
• Act as first point of contact for end users needing IT help.
• Diagnose and resolve basic hardware, software, connectivity issues and Teams problems.
• Support workstation setup, meeting-room assistance and access issues.
• Inform users and escalate unresolved issues to Level 2.
• Collaborate with service desk and MSP teams for incident progress.
• Support Microsoft Teams Rooms, displays and peripherals.
• Ensure meeting rooms are online and ready before meetings.
• Provide prompt assistance during meetings and escalate recurring faults.
• Maintain basic SharePoint administration and user access.
• Create Teams in line with governance processes.

Skills

Customer service

Windows

Microsoft 365

Teams

SharePoint

MSP experience

Meeting room tech

Entra ID knowledge

Security awareness

Organization

Ownership

Detail orientation

Tools

MSP ticketing system

Microsoft Teams Rooms

MSP platform

Job description

Penta Consulting in the United Kingdom is seeking a First Line IT Support Engineer to deliver responsive IT support and maintain a secure, professional workplace technology environment. You will resolve day-to-day requests, manage office moves, and perform Microsoft 365 administration within an MSP framework.

The role reports to the Head of Service Delivery and involves monitoring service desks, assisting end users, and ensuring meeting-room technology is ready for use in a busy office setting.