IT Desktop Support- Fakenham, United Kingdom (Dispatch/On Demand Request).

Axiom Technologies; Fakenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Axiom Technologies is seeking a capable IT Support Technician to deliver onsite and on-call assistance within the desktop computing environment in Fakenham, England. The role involves providing first and second-level support for desktops, installing and maintaining software, and troubleshooting various IT issues. A Bachelor's degree in a relevant field and at least 1 year of experience are required. Strong knowledge of Windows OS and basic networking is essential. The position may require flexible hours and physical support activities.

Qualifications

• 1+ year of experience in a desktop support role or similar.
• Strong knowledge of basic networking concepts.
• Familiarity with ticketing systems.

Responsibilities

• Provide first- and second-level support for desktops and laptops.
• Install and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.

Skills

Windows OS

Office 365

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end‑users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in‑person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project‑related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem‑solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On‑site support may be required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after‑hours support may be needed during maintenance windows or emergencies.