IT & Cyber Security Technician

HAND Enterprise Solutions LTD.; Stone in Oxney; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Annual performance-related bonus

25 days holiday + bank holidays

Company pension

Regular social events

Company sick pay scheme

Mental health and wellbeing support

Job summary

HAND Enterprise Solutions LTD. in Stone, Staffordshire is seeking a hands-on IT & Cyber Security Technician to join our growing team. You will be the go-to IT person, setting up hardware, solving problems, and ensuring systems run smoothly.

You’ll work onsite five days a week, support cyber security standards, complete ISO 27001 questionnaires, and help with Cyber Essentials accreditation, while delivering practical IT support across the business.

Qualifications

• Experience in IT Support or IT Technician role.
• Experience setting up, configuring and maintaining computers and hardware.
• Experience completing ISO 27001 questionnaires.
• Experience supporting Cyber Essentials or Cyber Essentials Plus accreditations.
• Strong understanding of IT hardware, software and user support.
• Excellent communication skills with non-technical users.
• A proactive approach and passion for technology.

Responsibilities

• Be the first point of contact for IT support across the business.
• Set up and configure laptops, desktops, and mobile devices for new starters.
• Troubleshoot and resolve hardware and software issues.
• Manage IT assets and equipment inventory.
• Work with external IT providers to resolve issues efficiently.
• Support cyber security and compliance requirements.
• Complete and support Cyber Essentials and Cyber Essentials Plus accreditation processes.
• Assist with ISO 27001 questionnaires and information gathering.
• Identify opportunities to improve systems and processes across the business.

Skills

IT support

Cyber security

User support

Communication

Tools

ISO 27001

Cyber Essentials

Job description

IT & Cyber Security Technician Stone

Staffordshire

£27,000 - £30,000 DOE

Full Time | Onsite 5 Days Per Week

Are you the person everyone turns to when technology goes wrong?

We're looking for a hands‑on IT Support Technician who enjoys solving problems, supporting people, and keeping systems running smoothly. This is a fantastic opportunity to become the go-to IT person within a growing, people‑focused business where your contribution will make a genuine impact every day.

This isn't a role where you'll be hidden away fixing tickets. You'll be working across the business, supporting colleagues, setting up new hardware, improving processes, and helping maintain key cyber security standards.

What You'll Be Doing

• Acting as the first point of contact for IT support across the business.
• Setting up and configuring laptops, desktops, mobile devices and IT equipment for new starters.
• Troubleshooting and resolving hardware and software issues.
• Managing IT assets and equipment inventory.
• Working closely with external IT providers to ensure issues are resolved efficiently.
• Supporting the business with cyber security and compliance requirements.
• Completing and supporting Cyber Essentials and Cyber Essentials Plus accreditation processes.
• Assisting with ISO 27001 questionnaires and information gathering.
• Identifying opportunities to improve systems, processes and technology across the business.

What We're Looking For Essential

• Previous experience in an IT Support, ICT Support or IT Technician role.
• Experience setting up, configuring and maintaining computers, laptops and other hardware.
• Experience completing ISO 27001 questionnaires.
• Experience supporting Cyber Essentials or Cyber Essentials Plus accreditations.
• Strong understanding of IT hardware, software and user support.
• Excellent communication skills with the ability to explain technical information to non‑technical users.
• A proactive approach and genuine passion for technology.

You’ll Stand Out If You

• Enjoy being the "go-to" person when people need help.
• Are organised and able to manage multiple priorities.
• Can build strong relationships across a business.
• Like identifying better ways of doing things and driving improvements.

What’s In It For You?

• Salary of £27,000 - £30,000 depending on experience
• Annual performance-related bonus
• 25 days holiday plus bank holidays
• Christmas shutdown period
• Company pension
• Regular social events
• Company sick pay scheme
• Mental health and wellbeing support
• The opportunity to play a key role within a business that genuinely values its people.

Location: Stone, Staffordshire (Onsite 5 Days Per Week)

Salary: £27,000 - £30,000 DOE

Job Type: Full Time Permanent