IT Support Technician | Cyber Security Champion

Safer Hand Solutions; Stone; On-site; GBP 27,000 - 31,000; Full time

Job summary

Safer Hand Solutions are seeking an IT Support Technician to become the go-to IT person within the organisation, based in Stone, Staffordshire.

You'll provide first-line IT support, configure equipment, and help maintain cyber security standards including ISO27001 and Cyber Essentials. The role offers a permanent position with a salary of £27,000 - £31,000 DOE and the chance to influence IT best practices across the business.

Qualifications

• Previous IT Support/IT Technician experience.
• Experience with ISO27001 or Cyber Essentials standards.
• Strong first-line support and troubleshooting skills.
• Experience setting up IT equipment.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide first-line IT support for hardware, software, and systems.
• Set up and configure laptops, mobiles, and user accounts for new starters.
• Troubleshoot and resolve day-to-day IT problems.
• Manage IT equipment and maintain asset records.
• Support ISO27001, Cyber Essentials, and Cyber Essentials Plus compliance activities.
• Collaborate with external IT providers when required.
• Deliver excellent support across the business.
• Educate users on IT systems and cyber security best practices.

Skills

First-line support

Troubleshooting

IT equipment setup

Communication skills

Customer-focused

Cybersecurity awareness

Tools

ISO27001

Cyber Essentials

Cyber Essentials Plus

Job description

Safer Hand Solutions are seeking an IT Support Technician to become the go-to IT person within the organisation, based in Stone, Staffordshire.

You'll provide first-line IT support, configure equipment, and help maintain cyber security standards including ISO27001 and Cyber Essentials. The role offers a permanent position with a salary of £27,000 - £31,000 DOE and the chance to influence IT best practices across the business.