IT & Cyber Security Technician

HAND Enterprise Solutions LTD.; Stone; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday plus bank holidays

Company pension

Mental health support

Regular social events

Sick pay scheme

Job summary

HAND Enterprise Solutions LTD. is seeking a hands-on IT & Cyber Security Technician to be the go-to person for technology within our Stone, Staffordshire-based business. This role is onsite five days per week and offers a salary between £27,000 and £30,000 depending on experience.

You will set up hardware, support colleagues, and help maintain cyber security standards while working across the business. ISO 27001 and Cyber Essentials experience is essential.

Qualifications

• Previous IT support or technician experience across hardware and software.
• Experience configuring laptops, desktops and mobile devices.
• Experience completing ISO 27001 questionnaires.
• Experience supporting Cyber Essentials or Cyber Essentials Plus accreditation.
• Strong IT hardware and software knowledge and user support.

Responsibilities

• Act as the first point of contact for IT support across the business.
• Set up and configure laptops, desktops and IT equipment for new starters.
• Troubleshoot and resolve hardware and software issues.
• Manage IT assets and equipment inventory.
• Work with external IT providers to resolve issues efficiently.
• Support cyber security and compliance requirements.
• Assist with Cyber Essentials accreditation processes.
• Assist with ISO 27001 questionnaires.
• Identify opportunities to improve systems and processes across the business.

Skills

IT Support Experience

Configuring Hardware

ISO 27001 questionnaires

Cyber Essentials Plus

IT Hardware & Software

User Support

Communication Skills

Process Improvement

Job description

IT & Cyber Security Technician Stone

Is this the role you are looking for? If so read on for more details.

Staffordshire £27,000 - £30,000 DOE Full Time | Onsite 5 Days Per Week

Are you the person everyone turns to when technology goes wrong?

We're looking for a hands-on IT Support Technician who enjoys solving problems, supporting people, and keeping systems running smoothly. This is a fantastic opportunity to become the go-to IT person within a growing, people-focused business where your contribution will make a genuine impact every day.

This isn't a role where you'll be hidden away fixing tickets. You'll be working across the business, supporting colleagues, setting up new hardware, improving processes, and helping maintain key cyber security standards.

What You'll Be Doing

• Acting as the first point of contact for IT support across the business.
• Setting up and configuring laptops, desktops, mobile devices and IT equipment for new starters.
• Troubleshooting and resolving hardware and software issues.
• Managing IT assets and equipment inventory.
• Working closely with external IT providers to ensure issues are resolved efficiently.
• Supporting the business with cyber security and compliance requirements.
• Completing and supporting Cyber Essentials and Cyber Essentials Plus accreditation processes.
• Assisting with ISO 27001 questionnaires and information gathering.
• Identifying opportunities to improve systems, processes and technology across the business.

What We're Looking For, Essential

• Previous experience in an IT Support, ICT Support or IT Technician role.
• Experience setting up, configuring and maintaining computers, laptops and other hardware.
• Experience completing ISO 27001 questionnaires.
• Experience Supporting Cyber Essentials Or Cyber Essentials Plus Accreditations.
• Strong understanding of IT hardware, software and user support.
• Excellent communication skills with the ability to explain technical information to non-technical users.
• A proactive approach and genuine passion for technology.
• Enjoy being the "go-to" person when people need help.
• Are organised and able to manage multiple priorities.
• Can build strong relationships across a business.
• Like identifying better ways of doing things and driving improvements.

What's In It For You?

• Salary of £27,000 - £30,000 depending on experience
• Annual performance-related bonus
• 25 days holiday plus bank holidays
• Christmas shutdown period
• Company pension
• Regular social events
• Company sick pay scheme
• Mental health and wellbeing support
• The opportunity to play a key role within a business that genuinely values its people.

Location: Stone, Staffordshire (Onsite 5 Days Per Week) Salary: £27,000 - £30,000 DOE Job Type: Full Time Permanent