IT & Cyber Security Technician

Safer Hand Solutions; Stone; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday

Christmas shutdown period

Company pension

Regular social events

Company sick pay scheme

Mental health and wellbeing support

Role with real impact

Job summary

Safer Hand Solutions in Stone, Staffordshire is seeking an IT & Cyber Security Technician to be the go-to IT person across the business. You’ll set up hardware, solve problems, and help maintain cyber security standards while working onsite five days a week.

Join a people-focused team where you’ll support colleagues, improve processes, assist with Cyber Essentials and ISO 27001 tasks, and contribute to a positive IT environment with a clear path for growth.

Qualifications

• Previous experience in an IT Support/ICT Support or IT Technician role.
• Experience setting up and maintaining computers, laptops and other hardware.
• Experience completing ISO 27001 questionnaires.
• Experience supporting Cyber Essentials or Cyber Essentials Plus accreditations.
• Strong understanding of IT hardware, software and user support.
• Excellent communication skills with the ability to explain technical information to non–technical users.
• A proactive approach and genuine passion for technology.

Responsibilities

• Acting as the first point of contact for IT support across the business.
• Setting up and configuring laptops, desktops, mobile devices and IT equipment for new starters.
• Troubleshooting and resolving hardware and software issues.
• Managing IT assets and equipment inventory.
• Working closely with external IT providers to ensure issues are resolved efficiently.
• Supporting the business with cyber security and compliance requirements.
• Completing and supporting Cyber Essentials and Cyber Essentials Plus accreditation processes.
• Assisting with ISO 27001 questionnaires and information gathering.
• Identifying opportunities to improve systems, processes and technology across the business.

Skills

IT support

Hardware setup

ISO 27001 questionnaires

Cyber Essentials

IT hardware/software knowledge

Communication skills

Proactive

Job description

IT & Cyber Security Technician Stone
Staffordshire GBP27,000 – GBP30,000 DOE Full Time Onsite 5 Days Per Week

Are you the person everyone turns to when technology goes wrong?

We're looking for a hands–on IT Support Technician who enjoys solving problems, supporting people, and keeping systems running smoothly. This is a fantastic opportunity to become the go–to IT person within a growing, people–focused business where your contribution will make a genuine impact every day.

This isn't a role where you'll be hidden away fixing tickets. You'll be working across the business, supporting colleagues, setting up new hardware, improving processes, and helping maintain key cyber security standards.

What You'll Be Doing

• Acting as the first point of contact for IT support across the business.
• Setting up and configuring laptops, desktops, mobile devices and IT equipment for new starters.
• Troubleshooting and resolving hardware and software issues.
• Managing IT assets and equipment inventory.
• Working closely with external IT providers to ensure issues are resolved efficiently.
• Supporting the business with cyber security and compliance requirements.
• Completing and supporting Cyber Essentials and Cyber Essentials Plus accreditation processes.
• Assisting with ISO 27001 questionnaires and information gathering.
• Identifying opportunities to improve systems, processes and technology across the business.

What We're Looking For Essential

• Previous experience in an IT Support, ICT Support or IT Technician role.
• Experience setting up, configuring and maintaining computers, laptops and other hardware.
• Experience completing ISO 27001 questionnaires.
• Experience supporting Cyber Essentials or Cyber Essentials Plus accreditations.
• Strong understanding of IT hardware, software and user support.
• Excellent communication skills with the ability to explain technical information to non–technical users.
• A proactive approach and genuine passion for technology.

You’ll Stand Out If You

• Enjoy being the \"go–to\" person when people need help.
• Are organised and able to manage multiple priorities.
• Can build strong relationships across a business.
• Like identifying better ways of doing things and driving improvements.

What's In It For You?

• Salary of GBP27,000 – GBP30,000 depending on experience
• Annual performance–related bonus
• 25 days holiday plus bank holidays
• Christmas shutdown period
• Company pension
• Regular social events
• Company sick pay scheme
• Mental health and wellbeing support
• The opportunity to play a key role within a business that genuinely values its people.

Location: Stone, Staffordshire (Onsite 5 Days Per Week) Salary: GBP27,000 – GBP30,000 DOE Job Type: Full Time Permanent