IT Customer Adviser

Back 2 Work; East Midlands; On-site; GBP 18,000 - 24,000; Full time

Job summary

Back 2 Work in the United Kingdom is offering a trainee IT Support role that provides a structured introduction to IT support and digital customer service. You will help business users with everyday IT issues while building the foundation for a long-term career in the IT sector.

This entry-level position focuses on developing practical skills in first-line support, basic hardware and software troubleshooting, and customer communication as you gain confidence in a friendly, supportive team.

Responsibilities

• Act as first-line support for IT-related queries.
• Assist users with basic hardware and software troubleshooting.
• Update and manage support tickets.

Job description

This trainee role within an IT Support company offers a structured introduction to IT support and digital customer service. You will help support business users with everyday IT issues while building the foundation for a long-term career in the IT sector.

Duties:

• Act as first-line support for IT-related queries
• Assist users with basic troubleshooting of hardware and software
• Update and manage support