Customer Service Specialist

Aviva plc; York and North Yorkshire; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

Aviva plc in the United Kingdom is seeking a Customer Support Associate to join our IT-focused service team. The role offers full training and a pathway to progression, supporting internal colleagues across the UK via phone, live chat or self-service channels, and remotely applying fixes where possible.

You will follow standardised procedures for applications, operating systems and hardware, develop problem-solving skills, and aim to meet service levels in a fast-paced environment with attention

Qualifications

• Must provide high-quality customer service to internal colleagues across the UK via telephone, live chat or self-service channels.
• Good communication (verbal and written) and the ability to explain technical information clearly.
• Desirable understanding of Microsoft tools and everyday IT environments.
• Attention to detail and accuracy in handling requests.
• Strong appetite to learn and solve problems.
• Reliable and dependable in a fast-paced team setting.

Responsibilities

• Provide high-quality customer support to internal colleagues across the UK via phone, live chat or self-service channels.
• Follow standardised procedures for applications, operating systems, and hardware, including mobile devices and cloud-based solutions.
• Demonstrate problem solving and guide colleagues toward solutions with confidence.
• Work within a dynamic team, meeting agreed service levels and contributing to timely resolution of queries.
• Maintain attention to detail and consistency in all tasks.

Skills

Customer service

Communication skills

Technical knowledge

Attention to detail

Problem solving

Reliability

Job description

Do you have a passion for Customer Service, technology and want to start a careerin IT?

This is an exciting Customer Support role that comes with full training and progression for the right candidate! Therole includes answering contacts from internal colleagues and remotely performing fixes and tasks for awide range of IT related issues and requests. There will be an opportunity to grow and develop your skillsthrough additional responsibilities with the potential to secure permanency.

The role: Our company is committed to providing a first-class service. We think, talk and act “customer”, not tickets -

• You must be able to provide high quality customer service as will be supporting internal colleagues basedmainly across the UK via telephone, live chat or self-service channels, by remotely providing support andconnecting to devices where appropriate to apply known fixes.

• The role encompasses many standardised and documented support procedures for applications, operatingsystems and hardware as well as mobile devices and cloud-based solutions.

• Equally you will also need tobe able to problem solve and confidently guide colleagues in providing a solution.

• This role is in a dynamic and lively team set within a large, busy, fast paced environment. You will work toagreed service levels, contributing to targets by making sure queries are resolved in a timely manner.

• Attention to detail, reliability and consistency are key skills that you will need to demonstrate in this role.

• You don’t need bags of experience as full training and support will be given on all aspects of the role.

• A technical background is not essential however an understanding or knowledge of things like Microsofttools, business/office/home IT environments is desirable.

Skills & Knowledge:

• Excellent customer service

• Communication skills (both verbal and written) essential

• Technical knowledge desirable,

• Attention to detail and accuracy essential

• Appetite to learn and problem solve

• Reliability is key