IT Change & Service Delivery Lead — Financial Services

National Bank of Kuwait (Int'l) Plc; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

National Bank of Kuwait (Int'l) Plc is seeking an IT professional to coordinate service transition activities and manage technology demand pipelines. The role requires strong governance, documentation, and experience delivering complex changes within financial services.

The candidate will interact with senior management, oversee supplier relationships, and ensure smooth transitions of new services into live operation with minimal disruption.

Qualifications

• ITIL 4 Foundation or higher is required.
• Agile Practitioner or Scrum certification is required.
• PMQ or equivalent is required.
• Experience delivering technology changes and projects in financial services.
• Strong governance and documentation skills.
• Experience presenting to senior management.

Responsibilities

• Coordinate service transition activities.
• Manage technology demand pipelines.
• Manage third-party suppliers.
• Ensure compliance and governance.
• Present status and decisions to senior management.

Skills

ITIL 4 Foundation

Agile / Scrum

PMQ / PM qualification

Tech change delivery

IT service management tools

Governance & documentation

Senior management presentation

Application lifecycle

Job description

National Bank of Kuwait (Int'l) Plc is seeking an IT professional to coordinate service transition activities and manage technology demand pipelines. The role requires strong governance, documentation, and experience delivering complex changes within financial services.

The candidate will interact with senior management, oversee supplier relationships, and ensure smooth transitions of new services into live operation with minimal disruption.