IT Role

National Bank of Kuwait (Int'l) Plc; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

National Bank of Kuwait (Int'l) Plc is seeking an IT professional to coordinate service transition activities and manage technology demand pipelines. The role requires strong governance, documentation, and experience delivering complex changes within financial services.

The candidate will interact with senior management, oversee supplier relationships, and ensure smooth transitions of new services into live operation with minimal disruption.

Qualifications

• ITIL 4 Foundation or higher is required.
• Agile Practitioner or Scrum certification is required.
• PMQ or equivalent is required.
• Experience delivering technology changes and projects in financial services.
• Strong governance and documentation skills.
• Experience presenting to senior management.

Responsibilities

• Coordinate service transition activities.
• Manage technology demand pipelines.
• Manage third-party suppliers.
• Ensure compliance and governance.
• Present status and decisions to senior management.

Skills

ITIL 4 Foundation

Agile / Scrum

PMQ / PM qualification

Tech change delivery

IT service management tools

Governance & documentation

Senior management presentation

Application lifecycle

Job description

IT Role at National Bank of Kuwait (Int'l) Plc

JD as distributed to PSD

• Qualifications
• ITIL 4 Foundation or higher
• Agile Practitioner or Scrum certification
• APM Project Management Qualification (PMQ) or equivalent
• Experience delivering technology changes and projects within financial services.
• Strong understanding of ITIL 4.
• Experience coordinating Service Transition activities.
• Experience managing technology demand pipelines.
• Experience managing third-party suppliers.
• Strong governance and documentation skills.
• Experience presenting to senior management.
• Understanding of technology infrastructure, cloud services and business applications.
• Experience using IT Service Management tools.
• Skills

The job holder requires:

• Strong understanding of application lifecycle management, agile methodologies, and DevOps practices.
• Proven experience with application support and incident management in complex technical environments.
• Excellent problem-solving skills with the ability to handle complex technical issues.
• Strong project management skills, with the ability to prioritise and manage multiple projects simultaneously.
• Key Success Factors:
• Successful delivery of technology change and projects that meet agreed objectives.
• A well-managed and prioritised technology demand pipeline.
• Smooth transition of new services into live operation with minimal disruption.
• High production change success rates and low change-related incidents.
• Strong regulatory and audit compliance.
• Effective collaboration across Technology and Business teams.