IT Business Support Partner

Maison Estelle; Greater London; On-site; GBP 49,000 - 56,000; Full time

Benefits offered by this job

Birthday off

28 days holiday

Staff meals on duty

Staff discounts across group

Pension and life assurance

Learning and development

Job summary

Maison Estelle is seeking an IT Business Support Partner to keep the technology behind our two central London properties running as smoothly as the service on the floor. You’ll support till readiness, new starters, and system rollouts, acting as the calm, friendly face across Mayfair and Notting Hill.

You’ll work across Microsoft 365, EPOS and related hospitality platforms, build strong relationships with department heads, and help shape IT at Estelle as we grow.

Qualifications

• Experience in IT support or IT business partnering in hospitality or fast-paced environments.

Responsibilities

• Be the bridge between our teams and our technology, ensuring systems behind the bar, membership office, Finance and People are reliable and well-used.
• Lead day-to-day IT support across two clubs, resolving issues at first contact where possible, from Wi‑Fi to laptops and printers.
• Keep hospitality systems humming (EPOS, bookings/reservations, payroll, membership, finance, People platforms).
• Build trusted relationships with Heads of Department and colleagues, turning needs into practical tech solutions.
• Ensure new starters have laptops, logins and access on day one, managing accounts across Microsoft 365 with People team.
• Collaborate with Security on CCTV, access control and data protection, keeping cyber security strong.
• Support system roll-outs and new openings, train teams and explore automation/AI opportunities.
• Manage relationships with IT suppliers and assist Director of IT with planning and budgets.
• Contribute to shaping IT as the function grows and potentially lead a small team.

Skills

IT support

IT business partner

Microsoft 365

Windows

macOS

EPOS systems

Business applications

Education

IT certifications (ITIL Foundation / CompTIA A+ / Microsoft Fundamentals)

Job description

We’re looking for a warm, switched-on and endlessly unflappable IT Business Support Partner to keep the technology behind Maison Estelle and Celeste, our two central London properties, running as smoothly as the service on the floor, while also supporting colleagues across the wider Estelle group.

Think of it as hospitality, just for our people. Whether it’s a till that needs a little TLC before service, a new starter who needs to be ready to go on day one, or a Head of Department with a big idea for a new system, you’ll be the calm, friendly face who makes it happen. Our members never see your work, and that’s exactly the point.

The on target earning potential for this role is £49,200-£56,200 per annum based on a 40 hour contract - comprising a base salary of £48,000-£55,000, plus a qualified estimate of £1,200 in gratuities and service charge.

ABOUT ESTELLE

Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion. Celeste is the newest property from the world of Estelle, sister to Maison Estelle in Mayfair and Estelle Manor in Oxfordshire. A meticulously restored townhouse, Celeste is opening in vibrant Notting Hill, London. A public Italian-American restaurant is located on the ground floor, complete with alfresco front terrace, elegant wrap around bar counter and a glazed conservatory in the rear. Set on the first floor, our oak-panelled, Tokyo-influenced members’ bar evokes Art Deco grandeur, with a sculptural bar stretching beneath soaring windows. Celeste’s second floor offers members an open kitchen-style pantry, serving Japanese dishes from the traditional robata, alongside delectable sushi and sashimi. Tucked beneath the eaves, on Celeste’s third floor, ‘The Apartment’ is an ideal spot for a private hosted occasion, with rustic beams, ?reclaimed wooden floors and the spirit of an artist’s studio.

WORKING AT ESTELLE

We want our people to feel as looked after as our members. That means a team that has each other’s backs, leaders who take the time to know you, and a place where you can bring your whole self to work and grow your career. It’s a busy, characterful, never-quite-the-same-two-days kind of place. One moment you’re in a Georgian drawing room, the next you’re behind a Tokyo-inspired bar sorting out the EPOS before doors open. If you like variety, good people and the buzz of hospitality, you’ll feel right at home.

Location: Maison Estelle, Mayfair, and Celeste, Notting Hill. Both are just a few stops apart on the Central line, so you’ll be spending your time between two of London’s most exciting neighbourhoods.

Here’s a bit more detail on what we see you doing in this role:

• Being the bridge between our teams and our technology, you’ll get to know how every part of the business really works, from the bar and the membership office to Finance and the People team, and make sure the systems behind them are reliable, well used and helping people do their best work
• Leading day-to-day IT support across both clubs, you’ll be the go‑to person on the service desk, resolving issues at first contact wherever you can, from Wi‑Fi and VPN to laptops, printers and everything in between
• Keeping our business‑critical hospitality systems humming, including EPOS, bookings and reservations, membership, payroll, finance and People platforms, because when they wobble, service wobbles too
• Building trusted relationships with Heads of Department and colleagues across the group, you’ll hold regular check‑ins, manage expectations with honesty and turn what people need into practical technology solutions
• Making sure new starters arrive to a laptop, logins and everything they need on day one, managing accounts, access and devices across Microsoft 365 in partnership with the People team
• Working hand in hand with our Security team on the technology behind CCTV, access control and door entry, and keeping our cyber security and data protection practice in great shape
• Bringing new technology to life, you’ll support system roll‑outs and new openings, train teams and help everyone feel confident with the tools they use, including spotting where automation and AI could make life easier
• Managing day‑to‑day relationships with our IT suppliers, holding them to the standards we hold ourselves to, and supporting the Director of IT with planning, budgets and renewals
• Helping shape how IT runs here as the function grows, with the opportunity to build and lead a small team in time
• Bringing a real service mindset to everything you do, so that technology is something our teams can rely on rather than work around

The kind of person we’re looking for:

• You’ll bring solid experience in IT support or IT business partnering, ideally in hospitality, retail, leisure or another fast-paced, service-led environment where the show must always go on
• You know your way around Microsoft 365, Windows and macOS, EPOS systems and the kind of integrated business applications that keep a hospitality business running
• You can explain technical things in plain English, and you’re just as comfortable helping a bartender before service as you are presenting to the executive team
• A natural relationship builder, you earn trust by listening, following through on your promises and influencing without needing a job title to do it
• Calm and practical under pressure, you’re the person people are relieved to see walking towards them when something’s gone wrong
• Curious and always learning, you’re excited by how modern tools, automation and AI can be used safely to make work better
• Organised and reliable, with an eagle eye for detail and a knack for juggling competing priorities across two busy clubs
• Discreet and trustworthy, you understand that privacy matters enormously to our members and our people
• Flexible in your approach, you know that hospitality doesn’t keep office hours, and you’re happy to help with the occasional evening or weekend when it really counts
• ITIL Foundation, CompTIA A+ or Microsoft Fundamentals would be a bonus, but are not essential
• Above all, you want to be part of a team that works hard, looks after each other and has a lot of fun along the way

What’s in it for you:

Time to let your hair down

• Your birthday off, because nobody should be fixing WIFI glitches on their birthday
• 28 days’ holiday (including bank holidays), increasing with length of service
• Team socials, celebrations and recognition throughout the year

Treats in your pocket

• Delicious meals on duty, prepared by our kitchen team
• Exclusive staff rates and F&B discounts across the group

Investment in your future

• Pension and life assurance
• Learning and development, including support towards relevant IT certifications
• The chance to grow with a growing business, and to help build and lead the IT function as it

develops

• A health cash plan to help with everyday health costs

If you’re our IT Business Support Partner, we’d love you to apply today. We can’t wait to hear from you!

Estelle is committed to building a diverse and inclusive team and welcomes applications from all qualified candidates regardless of background.