Hospitality IT Partner: Lead Systems & Service Desk

Maison Estelle; Greater London; On-site; GBP 49,000 - 56,000; Full time

Benefits offered by this job

Birthday off

28 days holiday

Staff meals on duty

Staff discounts across group

Pension and life assurance

Learning and development

Job summary

Maison Estelle is seeking an IT Business Support Partner to keep the technology behind our two central London properties running as smoothly as the service on the floor. You’ll support till readiness, new starters, and system rollouts, acting as the calm, friendly face across Mayfair and Notting Hill.

You’ll work across Microsoft 365, EPOS and related hospitality platforms, build strong relationships with department heads, and help shape IT at Estelle as we grow.

Qualifications

• Experience in IT support or IT business partnering in hospitality or fast-paced environments.

Responsibilities

• Be the bridge between our teams and our technology, ensuring systems behind the bar, membership office, Finance and People are reliable and well-used.
• Lead day-to-day IT support across two clubs, resolving issues at first contact where possible, from Wi‑Fi to laptops and printers.
• Keep hospitality systems humming (EPOS, bookings/reservations, payroll, membership, finance, People platforms).
• Build trusted relationships with Heads of Department and colleagues, turning needs into practical tech solutions.
• Ensure new starters have laptops, logins and access on day one, managing accounts across Microsoft 365 with People team.
• Collaborate with Security on CCTV, access control and data protection, keeping cyber security strong.
• Support system roll-outs and new openings, train teams and explore automation/AI opportunities.
• Manage relationships with IT suppliers and assist Director of IT with planning and budgets.
• Contribute to shaping IT as the function grows and potentially lead a small team.

Skills

IT support

IT business partner

Microsoft 365

Windows

macOS

EPOS systems

Business applications

Education

IT certifications (ITIL Foundation / CompTIA A+ / Microsoft Fundamentals)

Job description

Maison Estelle is seeking an IT Business Support Partner to keep the technology behind our two central London properties running as smoothly as the service on the floor. You’ll support till readiness, new starters, and system rollouts, acting as the calm, friendly face across Mayfair and Notting Hill.

You’ll work across Microsoft 365, EPOS and related hospitality platforms, build strong relationships with department heads, and help shape IT at Estelle as we grow.