Assistant Restaurant Manager

Ennismore International Management Limited; Greater London; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Biannual socials

Exclusive staff discounts (Ennismore)

Staff meals on shift

Pension & health cash plan

Life assurance

28 days holiday (bank holidays)

Birthday day off

Refer-a-friend bonus

Job summary

Maison Estelle in Mayfair, part of the Ennismore portfolio, seeks a passionate F&B leader to manage day-to-day operations, inspire service excellence, and mentor a skilled team. You will drive guest satisfaction, uphold high standards, and align with the club’s values.

As a hosted home for members, the role offers competitive benefits, staff perks, and opportunities to grow within an iconic Georgian townhouse setting.

Qualifications

• Must have experience managing food & beverage in a luxury/lifestyle operation.
• Strong leadership with ability to mentor teams.
• Excellent communication with colleagues, management and members.

Responsibilities

• Oversee day-to-day F&B operations to deliver an exceptional hosted experience for members.
• Provide direction to the restaurant team during service.
• Lead by example with hands-on leadership and a can-do attitude.
• Ensure the restaurant is set up and closed accurately, clean and stocked.
• Maintain knowledge of the full restaurant menu.
• Manage member complaints to ensure guest satisfaction.
• Support budgeting, cost control, stock, labour and profitability.
• Tailor service for members dining with us; mentor the team.
• Develop training for the team and ensure participation.

Skills

Leadership

Food & Beverage Management

Guest experience

Coaching & mentoring

Communication

Tools

Purchasing systems

Health & safety

Staff payroll & rota

Food safety standards

Job description

Who are we?

Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What’s in it for you?

AtEstelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.


• Exclusive staff rates and F&B discounts across Ennismore brand.


• Birthday day off


• Goes without saying, but we will feed you during your shift.


• Added protection of our pension, health cash plan and life assurance schemes.


• 28 days holiday, inclusive of bank holidays, which increases with length of service.


• Recommend-a-friend bonus scheme.

WHAT YOU WILL DO

The key responsibilities for this role will include but are not limited to:

• Managing the day-to-day operations and activities within the F&B area ensuring the team deliver an exceptional hosted experience for our members.


• Provide direction to the restaurant team during service.


• Lead the team by example, adopting a hands-on approach and a can-do attitude


• Make sure the restaurant is set up and closed accurately and on time; cleaned, restocked and all mise-en-place is prepared and ready on time.


• Maintain a thorough working knowledge of the entire restaurant menu.


• To proactively manage any member complaints ensuring we follow up so that our members and their guests leave happy with a positive dining experience and lasting impression.


• Help to achieve budgeted food and drink cost, sales, stock, labour costs and profitability.


• To be aware of our members who are drinking and / dining with us and ensure the bar team personally tailor their service appropriately.


• To be an ambassador for the club as well as someone who embodies our values and commitment to our teams both when at work and when not.


• To offer strong leadership, mentoring, and guidance to your team.


• To empower and mentor your team, nurturing a strong teamwork ethic


• Oversee creation and development of all training for your team and make sure all colleagues attend training.


• Support and answer questions and provide assistance to stakeholders, management and members as needed.


• Assist all members of the F&B team to perform their roles, by providing training, solving problems, and removing obstacles.

WHO WE ARE LOOKING FOR

• Proven experience managing the food and beverage departments in a luxury / lifestyle food and beverage operation.


• You are an inspiring leader who relishes taking responsibility for running food and beverage teams and departments.


• Confident in using purchasing, health and safety and food safety, payroll and rota systems.


• Stays up to date with current food and beverage trends and best practices.


• Must be able to work flexibly including evenings and weekends due to the operational hours of the club.


• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.


• A genuine passion for hospitality and hosting.