Floor Manager, Brasserie

Ennismore International Management Limited; Greater London; On-site; GBP 47,000 - 58,000; Full time

Benefits offered by this job

Biannual socials

Staff rates & F&B discounts across Enn

Birthday day off

Job summary

Maison Estelle, a private members' club in Mayfair, is seeking a Floor Manager for the Brasserie to lead daily operations and deliver a seamless hosted experience for members. You will hire, train, and develop the team while upholding the club's values of discretion and exceptional service.

As part of the Estelle team, you will manage reservations, monitor beverage costs, collaborate with reservations and host teams, and drive initiatives that enhance the member journey across the club, evenings

Qualifications

• Proven experience managing a luxury F&B operation.
• Excellent leadership and communication skills.
• Flexible with evenings and weekends.
• Knowledge of health and safety and food safety.
• Experience with reservations and CRM systems.

Responsibilities

• Manage day-to-day operations in the Brasserie and ensure an exceptional hosted experience for members.
• Review sales and beverage costs and GP s; reconcile discrepancies.
• Liaise with Reservations & host teams for a cohesive member journey.
• Build relationships with members and curate enhanced experiences across the club.
• Set a high standard for punctuality, attendance, attitude, and hygiene.
• Ensure effective use of the reservations system to maximise revenue.
• Assist in menu planning and pricing and deliver unique events and activations.
• Handle member complaints professionally and follow up to leave a positive impression.

Skills

Leadership

Hospitality

Operations management

Team mentoring

Staff training

Customer service

CRM systems

Reservations system

Tools

Purchasing system

Payroll system

Rota scheduling system

CRM system

Job description

Who are we?

Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

As the Floor Manager, Brasserie your primary function is provide leadership, management, oversee operations for the Brasserie teams. You are committed and proactive and will promote and grow the business, hire and train new starters, and ensure that Maison Estelle members are receiving excellent service.

What’s in it for you?

AtEstelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.

The on target earning potential for this role is £52,500 per annum based on a 45 hour contract - comprising a base salary of £34,950 plus a qualified estimate of £17,550 in gratuities and service charge.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

What you will do...

The key responsibilities for this role will include but are not limited to:

• Managing the day-to-day operations and activities within the Brasserie, ensuring the team deliver an exceptional hosted experience for our members.
• Reviewing sales and beverage costs and GP’s, and reconciliating any discrepancies in accounting.
• Liasing with Reservation Depts & host teams to ensure a maximised & cohesive member journey throughout the club.
• Building strong relationships with members & helping curate a maximised experience through the club.
• Setting a good example for the team with regard to punctuality, attendance, attitude and hygiene and ensuring that high standards are maintained at all times.
• To ensure that an effective table reservation system is being used effectively to maximise revenue.
• Assisting in menu planning and pricing and deliver a rich programme of events and original unique selling points which keep our members coming back.
• Proactively managing any member complaints ensuring we follow up so that our members and their guests leave happy with a positive lasting impression.
• Participating and inputting towards food and beverage activities helping to build and deliver innovative activations for Maison Estelle.
• Maintaining all department control procedures to ensure the safe delivery of all food and beverage related products in line with UK food safety and health and safety legislation.
• Being an ambassador for Maison Estelle as well as someone who embodies our values and commitment to our teams both when at work and when not.
• Holding Parlour and Basement department meetings and attend club-wide meetings.
• Offering strong leadership, mentoring, and guidance to your team.
• Ensure that the reservations and CRM system is updated with members individual preferences.
• Overseeing creation and development of all training for your team and make sure all colleagues attend training.
• Creating a working environment in which colleagues can be themselves and are able to thrive.
• Motivating your team and colleagues to come up with creative ideas and unique membership experiences.
• Participating in creation and developing of all training for your team and make sure all colleagues attend training.
• Creating a working environment in which colleagues can be themselves and are able to thrive.
• Having good communication skills and proficiently, liaising with all departments on an ongoing basis retaining close and professional relationships.
• Empowering colleagues to provide excellent service for both internal and external guests.
• As part of the Management team, delivering the Senior Leaderships Teams vision for the direction and strategy for the whole club in line with the company’s expectations.
• Being responsible for effective people practices including but not limited to recruitment, onboarding, training, employee engagement, performance and experience.

Who we are looking for...

• Proven experience managing an operation in a luxury / lifestyle food and beverage operation.
• You are an inspiring leader.
• Confident in using purchasing, health and safety and food safety, payroll and rota systems.
• Stays up to date with current industry trends and best practices.
• Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
• A genuine passion for hospitality and hosting.