IT Business Partner

DHL Supply Chain; Milton Keynes; Hybrid; Confidential; Full time

Benefits offered by this job

Private Medical Insurance

25 days annual leave

Discretionary bonus

Flexible working options

Employer pension contribution 8% + 4%

Job summary

DHL Supply Chain is seeking an experienced IT Business Partner to support Coalville and Milton Keynes sites. You will be the primary IT liaison for the sites, aligning IT services with operational needs and delivering value across the portfolio.

In this role you will manage IT roadmaps, coordinate central IT capabilities, and oversee budget, change, and incident response to ensure reliable services and continuous improvement at the sites.

Qualifications

• IT leadership experience in a large organisation.
• Experience managing internal/external stakeholders and budgets.
• Knowledge of Blue Yonder WMS and change management activities.
• Ability to drive IT service delivery across sites and liaise with business.

Responsibilities

• Drive performance with central IT functions and local resources, including budget responsibility and roadmaps.
• Lead IT project delivery for the site and act as site IT SME for end user support.
• Manage Blue Yonder WMS on site and ensure service levels and SLAs are met.
• Oversee supplier management, standardisation and incident coordination.

Skills

IT leadership

Stakeholder management

Budget management

Change management

Site IT SME

Tools

Blue Yonder WMS

Job description

Grade: RCS Grade K

Contract Type: Permanent

Location: This is a remote based role but there is a requirement to be on site at Coalville and Milton Keynes (MK:DC) 2-3 days per week.

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our IT function serves as the vital nerve centre, connecting the dots and transforming business needs into cutting-edge solutions on a global scale. Our IT professionals are more than just tech experts; they are strategic partners who drive meaningful change through standardisation, differentiation, and innovation.

We're looking for an experienced IT Business Partner, responsible for providing IT services to Coalville and MK:DC sites within ML technology function supporting the business needs of today and the future. You will be the business partner for the operational site and customer liaison for all IT services impacting the site.

what You'll Do

• Drive Performance: Successful delivery for IT solutions will include the coordination of central IT functions and leadership of local IT resources. This will include budgetary responsibility, ownership of site IT roadmaps, change management and incident coordination.
• Innovate: A key component of the role will be to play an active role in IT project delivery for the site, act as a site IT SME providing end user service to enable the effective use of IT
• Lead with Purpose: Role will include Blue Yonder WMS management responsibilities, which are dedicated to the customer on site.
• Ensure Compliance: Manage IT suppliers, products, solutions and service management to defined standards and SLAs

what You'll Bring

• IT experience in a large complex organisation with strong IT team management experience.
• Experience of internal and external customer and stakeholder management with good communication and influencing skills.
• Experience of DHL IT systems
• Knowledge of Blue Yonder 2023 Warehouse Management System (WMS) is essential.
• Experience of working on change management activities.

WHY JOIN US?

• Private Medical Insurance
• 25 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.