IT Systems Support

DHL; Banbury; On-site; Confidential; Full time

Benefits offered by this job

Discretionary bonus

Flexible working

Pension scheme with 8% employer and 4%

GP consultations

Discounts

Loans and mortgage advice

Job summary

DHL Supply Chain is seeking an IT Systems Support professional to help keep our operational technology running smoothly at Banbury. You will support warehouse and transport systems, provide hands-on IT support, and assist with deployment, testing and documentation to ensure continuity.

Travel to Cherwell site may be required. The role focuses on IT infrastructure, change management, and delivering secure, compliant and high-quality IT services across locations.

Qualifications

• Previous IT experience, ideally in an operational or logistics environment.
• Exposure to operational systems (WMS/WCS/TMS) and automation trends.
• Strong troubleshooting, data analysis and problem-solving skills.

Responsibilities

• Provide on-site IT support, maintenance and fault diagnosis for operational systems including WMS, WCS and TMS.

Skills

IT support

Troubleshooting

SQL

Data analysis

RPA

Networking

Communication

Tools

WMS

WCS

TMS

Macros

Job description

point of contact for IT issues, resolving incidents, coordinating escalations and ensuring smooth IT service delivery across the site. Support new business requirements and project activity, from system installations and testing to deployment, release planning and documentation. Manage hardware procurement, repairs and configuration while ensuring IT equipment, infrastructure and systems remain compliant, secure and fully operational. Deliver user training, create test scripts, support change management processes and maintain high-quality IT documentation in line with governance and regulatory standards. Travel as needed to our Banbury site to provide hands-on IT support, ensuring seamless system performance and operational continuity across both locations.

WHAT YOU'LL BRING

Previous IT experience, ideally in an operational or logistics environment, with strong troubleshooting and system support skills. Exposure to operational systems (e.g., WMS/WCS/TMS), plus an interest in automation digitalisation and modern IT trends. Technical capability in areas such as SQL, macros, data analysis or RPA, with a passion for problem-solving and innovation. A solid understanding of IT infrastructure fundamentals - networking, hardware, applications and service management principles. Strong communication skills, customer focus and the confidence to train users, manage stakeholders and support IT changes from start to finish.

WHY JOIN US?

• Discretionary bonus based on performance
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

Visit to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver Grade: RCS NContract Type: Permanent (Full-Time)Location: Cherwell 3, 2 Brookhill Way, Banbury OX16 3ED Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our IT function serves as the vital nerve centre, connecting the dots and transforming business needs into cutting-edge solutions on a global scale. Our IT professionals are more than just tech experts; they are strategic partners who drive meaningful change through standardisation, differentiation, and innovation. We're looking for an IT Systems Support professional to play a key role in keeping our operational technology running smoothly, supporting our warehouse and transport systems, and driving digital innovation across a fast-paced logistics environment.

WHAT YOU'LL DO

Provide on-site IT support, maintenance and fault diagnosis for operational systems, including WMS, WCS, TMS, automation technology and general desktop environments. Act as the first