IT Systems Support

DHL Supply Chain; East Midlands; On-site; Confidential; Full time

Benefits offered by this job

Private Medical Insurance

25 days annual leave

Discretionary bonus

Flexible working

Generous pension scheme

24/7 GP consultations

Retail and lifestyle discounts

Job summary

DHL Supply Chain in Derby is seeking an IT Systems Support to deliver reliable IT support across the site, collaborating with operational teams to meet current and future needs. You will be the main point of contact for IT services impacting site operations.

Typical duties include maintaining existing applications, aiding development of reporting tools, and coordinating IT solutions with central functions and site colleagues. A passion for IT and willingness to learn are essential.

Qualifications

• Experience in a similar IT/systems support role.
• Experience with DHL business systems.
• Knowledge of WMS and WCS beneficial.
• Strong planning and organisational skills.
• Interest in logistics IT.

Responsibilities

• Drive Performance: maintain existing applications and assist in developing reporting tools.
• Innovate: coordinate IT functions with site operations and colleagues.
• Lead with Purpose: act as first point of contact for IT queries and issues.
• Ensure Compliance: act as site IT SME and provide end-user IT support.

Skills

IT experience

Logistics IT

Passion for IT

Manhattan ACTIVE knowledge

Blue Yonder knowledge

WCS knowledge

Planning and organising

Technical knowledge

Tools

Manhattan ACTIVE

Blue Yonder

Job description

Grade: RCS Grade N

Contract Type: Permanent

Location: Fernhook Avenue, Derby, DE21 7HW

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our IT function serves as the vital nerve centre, connecting the dots and transforming business needs into cutting-edge solutions on a global scale. Our IT professionals are more than just tech experts; they are strategic partners who drive meaningful change through standardisation, differentiation, and innovation.

As an IT Systems Support, you will play a key role in delivering reliable IT support across the site. Working closely with operational teams, you will ensure IT systems meet the needs of the business today while supporting future developments. You will also serve as the main point of contact for customers and stakeholders regarding IT services that impact site operations.

what You'll Do

• Drive Performance: You will maintain the existing applications while also assisting in development of reporting tools used by site to analyse performance and highlight improvement opportunity.
• Innovate: Successful delivery for IT solutions will include the coordination of central IT functions and coordinating and communicating with site operational colleagues.
• Lead with Purpose: Acting as the first point of contact for IT queries, dealing with IT related problems and queries referred by other business teams and external customers working with multiple IT support desks.
• Ensure Compliance: You will also play an active part in IT delivery for the site, act as a site IT SME (subject matter expert) providing end user service to enable the effective use of IT.

what You'll Bring

• Experience of working in a similar role with IT experience of business systems used by DHL.
• Experience preferably in the logistics industry with IT.
• A passion for IT and an enthusiasm to learn is critical to success in this role.
• Knowledge of Warehouse Management System (WMS) - ideally in Manhattan ACTIVE, but you could also have Blue Yonder experience.
• Knowledge of Warehouse Control Systems would be desirable.
• Planning and Organising.
• Technical or Application knowledge (desirable).

WHY JOIN US?

• Private Medical Insurance
• 25 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.