IT Systems Support

GB Recruitment (England, Scotland, Wales); East Midlands; On-site; GBP 26,000 - 40,000; Full time

Benefits offered by this job

Private Medical Insurance

25 days annual leave

Discretionary bonus

Flexible working

Pension scheme with employer 8%

24/7 GP consultations

Discounts on retail

Loans and mortgage advice

Job summary

DHL Supply Chain Derby is seeking an IT Systems Support specialist to deliver reliable IT support across the site and collaborate with operational teams to meet business needs today and for future developments.

You will be the main point of contact for IT services impacting site operations, ensuring seamless user support and contributing to IT delivery at the site.

Qualifications

• Experience in a similar IT role supporting site business systems.
• Experience preferably in the logistics industry with IT.
• A passion for IT and an enthusiasm to learn is critical to success in this role.
• Knowledge of Warehouse Management System (WMS) - ideally Manhattan ACTIVE; Blue Yonder also acceptable.
• Knowledge of Warehouse Control Systems would be desirable.
• Planning and Organising.
• Technical or Application knowledge (desirable).

Responsibilities

• Maintain the existing applications while assisting in development of reporting tools used by site to analyse performance and highlight improvement opportunities.
• Coordinate central IT functions and communicate with site operational colleagues.
• Act as the first point of contact for IT queries for the site and external customers with multiple IT support desks.
• Provide end-user IT SME support to enable effective use of IT.

Skills

IT experience

Business systems knowledge

WMS knowledge

Manhattan ACTIVE

Blue Yonder

Planning and organising

Technical knowledge

Tools

Manhattan ACTIVE

Blue Yonder

Warehouse Management System

Warehouse Control Systems

Job description

Grade: RCS Grade N Contract Type: Permanent Location: Fernhook Avenue, Derby, DE21 7HW Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our IT function serves as the vital nerve centre, connecting the dots and transforming business needs into cutting-edge solutions on a global scale. Our IT professionals are more than just tech experts; they are strategic partners who drive meaningful change through standardisation, differentiation, and innovation. As an IT Systems Support, you will play a key role in delivering reliable IT support across the site. Working closely with operational teams, you will ensure IT systems meet the needs of the business today while supporting future developments. You will also serve as the main point of contact for customers and stakeholders regarding IT services that impact site operations.

WHAT YOU'LL DO

• Drive Performance: You will maintain the existing applications while also assisting in development of reporting tools used by site to analyse performance and highlight improvement opportunity.
• Innovate: Successful delivery for IT solutions will include the coordination of central IT functions and coordinating and communicating with site operational colleagues.
• Lead with Purpose: Acting as the first point of contact for IT queries, dealing with IT related problems and queries referred by other business teams and external customers working with multiple IT support desks.
• Ensure Compliance: You will also play an active part in IT delivery for the site, act as a site IT SME (subject matter expert) providing end user service to enable the effective use of IT.

WHAT YOU'LL BRING

• Experience of working in a similar role with IT experience of business systems used by DHL.
• Experience preferably in the logistics industry with IT.
• A passion for IT and an enthusiasm to learn is critical to success in this role.
• Knowledge of Warehouse Management System (WMS) - ideally in Manhattan ACTIVE, but you could also have Blue Yonder experience.
• Knowledge of Warehouse Control Systems would be desirable.
• Planning and Organising.
• Technical or Application knowledge (desirable).

WHY JOIN US

• Private Medical Insurance
• 25 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more. BUILDING AN INCLUSIVE WORKPLACE At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs. Please be aware that interviews are provisionally scheduled to take place during the week commencing 31st August. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.