IT Business Analyst Consultant

Recruitment; Lichfield; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services provider seeks an experienced IT Business Analyst Consultant to ensure successful delivery of IT and digital transformation projects. You will define project scope, conduct requirements gathering, and create project documentation. Applicants should have 5-6 years in IT, hands-on experience with Microsoft Dynamics 365, and proficiency in Agile methodologies. This is a full-time, permanent position based in Lichfield, with remote work flexibility based on project needs.

Benefits

Competitive salary

Profit share bonus

Employee assistance programme

Company pension scheme

Life assurance

Qualifications

• 5-6 years of experience in an IT-oriented environment.
• Hands-on expertise in Microsoft Dynamics 365.
• Familiar with Agile, Lean, SDLC, and Kanban.

Responsibilities

• Defining project scope and managing change.
• Conducting requirements gathering and analysis.
• Facilitating interviews and customer workshops.
• Creating process flow diagrams and documentation.
• Performing efficiency reviews and recommending improvements.

Skills

Microsoft Dynamics 365 expertise

Agile methodologies

Facilitation skills

Stakeholder management

Job description

IT Business Analyst Consultant

Location: Client sites within the Lichfield/Staffordshire area, with some flexibility for remote work depending on project/client needs

Contract Type: Permanent, Full-time (5 days per week)

Salary & Benefits: Competitive salary, profit share bonus, employee assistance programme, company pension scheme, and life assurance

We are recruiting on behalf of one of our valued clients - a market-leading provider of IT Project Management Services - who are seeking an IT Business Analyst Consultant to join their dynamic team.

The Role

As an IT Business Analyst Consultant, you will play a pivotal role in delivering a variety of IT and digital transformation projects. Your responsibilities will include:

• Defining project scope, managing change, and challenging business requirements constructively
• Conducting requirements gathering, including "As Is" and "To Be" analysis
• Facilitating one-to-one interviews and workshops with customers
• Creating and maintaining process flow diagrams, business requirements, and project documentation
• Performing process and functional efficiency reviews and recommending improvements
• Defining and managing business and systems requirements
• Producing progress and health-check reports
• Supporting the design, testing, and implementation of new processes and systems

About You

You are a proactive and experienced IT Business Analyst Consultant with a strong track record of leading complex technical projects. You will bring:

• 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting
• Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field Service modules
• Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban
• A deep understanding of the product development lifecycle
• Strong facilitation skills to drive collaboration in workshops and meetings
• Experience supporting product owners to ensure delivery aligns with organisational goals
• Excellent stakeholder management and relationship-building skills

Additional Requirements

• You must be eligible to drive in the UK and have access to a vehicle
• You must already hold the right to work in the UK (our client is unable to offer visa sponsorship)