IT Support Engineer - Manufacturing - REF 1109

Interface Recruitment; Birkenhead; On-site; GBP 28,000 - 45,000; Full time

Benefits offered by this job

Free Parking

Pension (3%/5%)

Holiday entitlement 21-25 days

Job summary

Interface Recruitment is seeking a pragmatic IT Support Engineer for a manufacturing group in the North West. The role covers 2nd line IT support across multiple sites, maintaining networks, servers, and ERP EFACS, with a focus on reliability and security.

You will work with MSPs and internal teams, implement backups, licensing controls, and assist with SharePoint and related applications. A strong communicator who can adapt to technology-agnostic challenges will thrive.

Qualifications

• 2nd line IT support experience in manufacturing or similar environment.
• Strong desktop, network and server skills.
• Ability to work with external IT providers and vendors.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage IT networks and infrastructure across multiple sites.
• Monitor KPI results and take corrective actions when needed.
• Support ERP EFACS and SharePoint applications.
• Install and support hardware and peripherals.
• Coordinate with MSPs and external providers.
• Ensure software licensing and compliance.
• Maintain backup and disaster recovery procedures.

Skills

2nd Line Support

Networking

Windows Server

Active Directory

IT Troubleshooting

Tools

EFACS ERP

SharePoint

Microsoft 365

Job description

IT Support Engineer - Manufacturing - REF 1109

21 Days Holidays rising to 25 days (Xmas Shutdown Holiday) / Pension (3%/5%) / Free Parking

Region

North West

Our client is a well-established holding company which aims to develop and nurture under performing and under commercialised manufacturing companies in the Northwest. Within the group there are a number of companies with one requiring a 2nd Line IT Support Engineer.

The main function of the IT Department is to ensure that the IT infrastructure is fit for purpose and fully functional across the group. There are supporting MSP's and vendors to call on but the main element of the role will be to provide ongoing IT Support Services across the group and to ensure that the IT Hardware and Software Systems remains in a stable condition, as well as becoming intractable with the wider organisation is critical in this role. Therefore, excellent communication and interpersonal skills are vital.

Responsibilities:

• Management of IT networks and infrastructure across the sites.
• Effective, efficient, and quality functionality working within the IT Department.
• Monitoring Key Performance Indicator results and implementing actions when necessary.
• Setting and implementing strategy to ensure the IT capability can meet with demands.
• Work with existing external IT support provider in resolving outstanding issues and monitor support requests by users bringing in preventative measures were appropriate.
• Implement IT induction and training programmes for new and existing users.
• Install and support hardware, including personal computers and peripherals.
• Record and monitor Key Performance Indicators (KPI's) as agreed with Chief Financial Officer.
• Follow agreed standards for installing operating systems and application software.
• Ensure all software is correctly licensed and legally compliant.
• Assist with the development and support of application software (supporting Access databases in SharePoint, and the ERP system EFACS).
• Support data networks, in conjunction with a third-party provider.
• Support mobile phone users in conjunction with a third-party provider.
• Support telephony systems, in conjunction with a third-party provider.
• Implement robust back up procedures for all servers across the group.
• Ensure recovery procedures are tested on a monthly basis.
• Ensuring the sites are fit for purpose and presented to an excellent, professional standard to accommodate growing business needs.
• Ad-hoc Infrastructure Project requirements including Door Access Controls, Alarms, CCTV.
• Responsible for updating Company Websites/LinkedIn/Company Socials on Marketing activity.

We are looking for someone will skills across desktop, network and server tech. We are looking for an all rounder with the ability to turn their hand to whatever challenge comes up and someone who is willing to be a technology agnostic. The role would suit a self starter who is currently operating at 2nd Line level.