IT Apprenticeship

Getting In Limited; Wigan; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as an IT Support Technician apprentice in a forward-thinking company dedicated to delivering top-notch digital solutions. In this role, you will provide essential 1st line IT support, troubleshoot issues, and enhance customer productivity through effective communication and problem-solving. This apprenticeship offers a unique chance to develop both technical and soft skills, ensuring you are well-equipped for a successful career in IT. Join a dynamic team where your contributions will make a real difference in the smooth operation of IT systems and customer satisfaction.

Qualifications

• Strong IT skills and the ability to communicate effectively with customers.
• Problem-solving skills to troubleshoot IT issues.

Responsibilities

• Provide 1st line IT support to customers seeking assistance.
• Log helpdesk issues and escalate when necessary.

Skills

Communication skills

IT skills

Customer care skills

Problem solving skills

Education

No formal education required

Job description

What do you want to search? Keyword Apprenticeship Type Location

IT Apprenticeship

Apply From: 24/11/2024

Learning Provider

Delivered by BALTIC TRAINING SERVICES LIMITED

Employer

EVOLVE B G LTD

Vacancy Description

• Provide 1st line IT Support to customers who seek IT support
• Logging helpdesk issues and escalating when necessary
• Remote access troubleshooting
• Configuring systems and updating software
• Make sure that the company CRM system is updated
• Answering customer tickets through a ticketing system and speaking over the telephone responding to inquiries from password resets to backups

Key Details

Vacancy Title

IT Apprenticeship

Employer Description

Evolve Managed Network Solutions offers proactive and human-centric digital solutions to keep your business running smoothly 24/7/365. With smart systems and agile procedures, we identify and fix problems before you even notice them. Our four primary services – Business Connectivity, Guest Wi-Fi, SD-WAN and IT Support – provide one-stop solutions for all your telecom needs. Our patented SD-WAN technology allows us to deliver top-notch hardware with software-defined WAN paths that offer layers of redundancy, ensuring high availability and cloud-based control.

Vacancy Location

Evolveodm 1 Smithy Court Wigan WN3 6PS

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000287791

Key Dates

Apply From

24/11/2024

Closing Date For Applications

2024-12-16 23:59:59

Interview Begin From

Possible Start Date

2024-12-17 00:00:00

Training

Training to be Provided

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Learning Provider

BALTIC TRAINING SERVICES LIMITED

Skills Required

Communication skills, IT skills, Customer care skills, Problem solving skills

Apply Now