ICT Apprentice

PRIMARY GOAL LTD; Ilkley; On-site; GBP 10,000 - 12,000; Full time

Job summary

Join a dynamic Managed Service Provider as an Apprentice IT Support Technician in Ilkley. This role offers hands-on experience while studying for a Level 3 Information Communications Technician apprenticeship. You'll assist with technical support and gain real-world experience, all while being mentored by experienced technicians in a supportive environment. Ideal for those passionate about launching their IT career.

Qualifications

• Entry-level role ideal for someone looking to launch their IT career.
• Assisting with day-to-day IT issues and gradually taking on more responsibility.

Responsibilities

• Providing 1st line technical support to end users via phone, email, and remote tools.
• Logging and tracking support tickets in the helpdesk system.
• Assisting with the setup and configuration of desktops and laptops.

Skills

Technical Support

Customer Service

Education

GCSE English and Maths grade 4

Job description

You don’t need to go to university to kickstart your career!
Do you want to be learning whilst you are earning and keeping up to date with the latest technology?
By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using CompTIA practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams:

• CompTIA A + (Exam 1 and 2)
• CompTIA Cloud Essentials

About the Business
Ilkley IT Services is a friendly and dynamic Managed Service Provider (MSP) based in the picturesque town of Ilkley in West Yorkshire, providing high-quality IT support to small
and medium-sized businesses. We’re passionate about delivering exceptional customer service while maintaining a relaxed and supportive environment that encourages learning and development.
We're excited to offer an excellent opportunity for a motivated individual to join our team as an ApprenticeITSupportTechnician. This hands-on role allows you to work alongside experienced engineers and gain real-world experience while studying for
industry-recognised certifications.

WhatYou’llBeDoing
You’ll become a key part of our support team, assisting with day-to-day IT issues and gradually assuming more responsibility as your skills develop.

Typicaldutieswillinclude:

• Providing professional and friendly 1st line technical support to end users via phone, email, and remote tools.
• Logging and tracking support tickets in our helpdesk system.
• Assisting with the setup and configuration of desktops, laptops, and mobile devices.
• Supporting and maintaining Office 365 environments (Outlook, Teams, SharePoint).
• Installing authorised software and updates.
• Diagnosing and resolving basic hardware/software/network issues.
• Assisting with our Cybersecurity duties.
• Assisting with documentation and knowledge base updates.
• Learning to troubleshoot printers, networks, and other infrastructure tools.
• Participating in monthly reviews and training as part of your apprenticeship.

WhatWe’reLookingFor

This is an entry-level role ideal for someone looking to launch their IT career. We’re more interested in your passion, attitude, and willingness to learn than your prior experience.

WhatYou’llGain

• A nationally recognised Level 3 apprenticeship qualification.
• Industry-recognised certifications and practical technical knowledge.
• Hands-on experience working with a wide range of modern IT systems.
• Mentoring from senior technicians in a supportive team.
• Opportunity to progress into a permanent position upon successful completion.

The training you'll be provided with:

• Comprehensive introductory modules to technical concepts
• Level 3 Information Communications Technician apprenticeship standard
• Training for all pathways of your IT career (support technician, network technician, digital communications technician)
• Specialising in a portfolio of evidence for the Support Technician pathway
• e-learning training materials
• Bi-weekly virtual classroom training on all options of the apprenticeships
• Access to virtual labs to develop technical competency
• Monthly work-based coaches visits and competency checks
• 9 am – 5 pm Support desk for technical support
• Personal Learning and Thinking Skills and Key Skills development
• Option for vendor and technical certificates- e.g. CompTIA

You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!
As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

Start Date: ASAP

Salary:
National Minimum Wage (with opportunity for review based on performance)

Desired Qualifications:
We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.

Expected Duration:
15 months and 4 Months End Point Assessment

Where a Primary Goal apprenticeship can take you:
This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).
We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

Working Week:
Full-time Monday to Friday – 37.5 hours per week. 9am – 5pm or 8:30 – 4:30pm. In person at the Ilkley Office, West Yorkshire

PLEASE NOTE
We will require a copy of your CV. When completing your CV, please consider the job description and the role you are applying for.

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

Hold international equivalents of the above qualifications. You must be able to provide an official document stating how your international qualifications compare to the UK qualifications at the time of your application.
For more information, please visit the UK ENIC website, www.enic.org.uk

Disability Confident:Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.

Due to the high volume of applications received, we cannot always reply to all individuals who have applied for the role. If you have not heard from Primary Goal within four weeks of the closing date, please presume that your application has been unsuccessful.