IT Apprenticeship

Baltic Apprenticeships; Birmingham; On-site; GBP 17,000; Full time

Job summary

An exciting opportunity awaits for an IT Support Apprentice at a dynamic company specializing in Managed IT Services and Cyber Security. This role offers hands-on experience with servers, desktops, and cloud infrastructure, all while working in a supportive and friendly environment. As an apprentice, you'll receive expert mentorship and structured training to develop your skills and grow your career in IT. With a focus on people, the company ensures you are celebrated for your successes and supported in your learning journey. Join a forward-thinking team and kickstart your tech career today!

Benefits

25 days holiday plus bank holidays

Performance-related bonus

Cycle to work scheme

Regular team socials

Unlimited fruit, tea, and coffee

Pension scheme with employer contribution

Qualifications

• A genuine passion for IT and a desire to pursue it as a long-term career.
• Basic understanding of computer hardware and software.

Responsibilities

• Helping to resolve support tickets related to IT equipment.
• Learning from experienced IT engineers and gaining exposure to technologies.

Skills

Passion for IT

Communication Skills

Basic Computer Hardware Knowledge

Willingness to Learn

Education

GCSE English Grade 5/C

GCSE Maths Grade 4/C

Job description

IT Support Apprentice – Stripe OLT

Are you enthusiastic about IT and ready to take the first step into a rewarding tech career? Stripe OLT is offering an incredible opportunity for an IT Support Apprentice to join their growing team. You'll gain hands-on experience working with servers, desktops, laptops, and cloud infrastructure, while developing your skills in a fast-paced and friendly environment.

Stripe OLT is a leading provider of Managed IT Services and Cyber Security solutions, supporting a wide range of clients with cutting-edge technology. Their dynamic and innovative approach makes them a great place to launch your IT career, with expert mentorship, structured training, and real opportunities to grow.

At Stripe OLT, people come first. That means investing in you, celebrating your successes, and supporting your learning every step of the way.

A Typical Day in the Job:

• Helping to resolve support tickets related to servers, desktops, laptops, and upgrades.
• Responding to alerts for patching, backup, and device performance.
• Delivering proactive, scheduled IT tasks and maintenance.
• Managing and resolving tickets promptly and professionally.
• Learning from experienced IT engineers and gaining exposure to a variety of technologies.

Desired Qualities, Skills, and Knowledge:

• A genuine passion for IT and a desire to pursue it as a long-term career.
• A hard-working attitude and willingness to learn new skills.
• Basic understanding of computer hardware and software.
• Good verbal and written communication skills.
• Ability to work independently and as part of a collaborative team.
• A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role.

Salary, Hours & Benefits:

• £17,000 per annum.
• Monday to Friday, 37.5 hours per week.
• Performance-related, discretionary end-of-year bonus.
• 25 days holiday per year, plus bank holidays.
• Buy and sell holiday scheme.
• Cycle to work scheme.
• Regular team socials and unlimited fruit, tea, and coffee in the office.
• Pension scheme with up to 11% employer contribution.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to kickstart your career in IT. You'll learn about ticket management, troubleshooting, system patching, and more – all while gaining a nationally recognised qualification.

With a mix of real-time lessons, flexible online modules, and support from expert trainers, you’ll be set up for success in one of the most in-demand industries.

How to Apply

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Stripe OLT. If your application is successful, one of our recruitment consultants will be in touch to guide you through the next steps.

Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.