IT Apprentice

Hammonds Furniture Limited; Stafford; On-site; GBP 10,000 - 40,000; Full time

Job description

Position: IT Apprentice

Location: Stafford Depot – ST16 3HS

Hours: Full time, Monday – Friday

Salary: From £12,480 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new IT Apprentice at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

About the role

As the IT Apprentice for Medequip Assistive Technology Ltd you will support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing and upgrading all Medequip hardware and equipment while ensuring it’s optimal performance and provide end user training and assistance where required.

If you're ambitious, excel at what you do and want to help us add a few more impressive things to our list of achievements, then we'd love to hear from you!

From day one, you'll need to immerse yourself in the company and build your knowledge of our evolving platforms and array of services Medequip offers.

You'll need to work across the business with our other operational teams internally and support their hardware requirements\requests.

Your day-to-day responsibilities will include, but not be limited to:

• Collaborating with other operational teams on internal escalation of issues and deployment of hardware
• Accurately document instances of hardware failure, repair, installation, and removal using the ticketing system
• Assist in planning for meeting future computer and hardware needs
• Support development and implementation of new computer projects and new hardware installations
• Maintain up-to-date knowledge of hardware and equipment. Acquisition & Deployment
• Conduct research on computer products in support of PC procurement and any other hardware peripherals. Evaluate and recommend hardware products for purchase.
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Install, configure, test, maintain, end user workstation hardware.
• Perform analysis, diagnosis, and resolution of hardware related problems for a variety of end users, and recommend and implement corrective solutions.
• Receive and respond to incoming support tickets regarding PC and/or hardware problems.
• Maintain and improve existing inventory & assets numbers of all printers, scanners, PC’s, Laptops and other peripheral equipment.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• If necessary, liaise with third-party support and PC equipment vendors. Including scheduling offsite repairs as needed
• Arrange the return and dispatch of all hardware from a central location (Stafford) working closely with various couriers
• Arranging the collection & inventory of hardware to be decommissioned and follow the relevant WEE processes.

About you

• Above all, you will identify and align with our company values:
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required.

• Hands-on hardware troubleshooting experience – training will be provided
• Ability to operate tools, components and peripheral accessories
• Ability to read and understand technical manuals, procedural documentation, and OEM guides
• Ability to conduct research into hardware issues

What we offer

• 33 days (inclusive of Bank Holidays)
• Continued professional development, training and learning support and opportunities for career progression.
• Life assurance
• Cycle to work scheme.
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform
• Free DBS check

To discuss the above in more detail, or other opportunities within Medequip, you can call our Talent Acquisition Partner, Simone, on 07815 727 659 or email [e-mail]

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references.