IT Helpdesk Technician Apprentice

Getting In Limited; Gloucester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as an IT Helpdesk Technician Apprentice with a forward-thinking company. You'll be part of a dynamic team, learning to support clients with various IT issues while developing essential skills in communication, problem-solving, and technical support. This apprenticeship offers comprehensive training in areas like Data Security and Computer Networking, setting you up for a successful career in IT. Join a company that values teamwork and rewards hard work, and embark on a journey that promises to enhance your skills and boost your future earning potential in a thriving industry.

Qualifications

• Strong communication and IT skills are essential for this role.
• Attention to detail and problem-solving skills are crucial.

Responsibilities

• Support customer inquiries via phone and chat.
• Diagnose 1st line support cases with team assistance.
• Set up PCs and provide remote support for clients.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Problem solving skills

Presentation skills

Analytical skills

Logical thinking

Team working

Creative thinking

Initiative

Patience

Education

No formal education required

Job description

IT Helpdesk Technician Apprentice

Apply From: 27/11/2024

Learning Provider

Delivered by PROFESSIONAL APPRENTICESHIPS LTD

Employer

OPTIMISING IT LTD

Vacancy Description

Working in a small team, you'll learn a variety of tasks, including:

• Helping support customer enquiries via telephone and instant chat
• Diagnosing 1st line support cases with the help and support of the rest of the team
• Supporting clients with IT and tech issues
• Setting up PCs and laptops for new starters
• Remote support for clients
• Referring more complex issues to senior members of the team
• Building machines
• Managing software

Employer Description

Following on from the previous vacancy, the employer is keen to recruit an additional apprentice starting early September. Optimising IT won the Best Managed Service Provider award in 2020. Along with managed IT services, they focus on consultancy, cyber-security & project delivery. They genuinely enjoy spending time together – they plan workshops, gaming nights & family days outside of work. They believe in rewarding hard work & loyalty, so working with this company is an ideal opportunity for anyone seeking to develop their career & experience in a dynamic environment with other like-minded people.

Vacancy Location

TWIGWORTH COURT TEWKESBURY ROAD GLOUCESTER GL2 9PG

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000250665

Key Dates

Apply From

27/11/2024

Closing Date For Applications

2024-12-25 23:59:59

Interview Begin From

Possible Start Date

2025-01-05 00:00:00

Training

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as Data Security, Hardware & Software, Computer Networking and so much more. You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about Cloud & Mobile Technologies, Technical Problem Solving, Advanced Data Security, Computer Networks, IT Communication & much more. These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Presentation skills, Analytical skills, Logical thinking, Team working, Creative thinking, Initiative, Patience

Apply Now