IT Technical Support Apprentice J3392

Getting In Limited; Gloucester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as an IT Technical Support Apprentice in a dynamic environment! This role is perfect for those who are passionate about IT and eager to learn. You'll be the first point of contact for clients, providing essential technical support and troubleshooting. With training delivered both in college and workplace, you'll gain industry-recognized qualifications and develop vital skills to enhance your career potential. Join a supportive team where 99% of apprentices find full-time employment post-apprenticeship, making this the perfect stepping stone into the tech industry!

Benefits

Industry recognized qualifications

Support from experienced staff

Skills development opportunities

Qualifications

• Candidates should be computer literate with a passion for IT.
• Strong communication and organisational skills are essential.

Responsibilities

• Provide technical support for IT and software systems.
• Troubleshoot client queries and explain system usage.

Skills

Communication skills

IT skills

Organisation skills

Reliability

Enthusiastic

Education

No formal education required

Job description

IT Technical Support Apprentice J3392

Apply From: 27/11/2024

Learning Provider

Delivered by GLOUCESTERSHIRE COLLEGE

Employer

SOUTH WEST APPRENTICESHIP COMPANY LTD

Vacancy Description

Duties will include:

• Being the first point of contact for any external customers or clients
• Providing technical support in relation to IT and software systems
• Troubleshooting based on client queries
• Developing business knowledge and understanding the software used
• Explaining the use of systems to clients and responding to enquiries in a fast and efficient manner

Candidates will:

• Be computer literate to a high standard
• Have a genuine passion for IT and software
• Be organised and responsive, using initiative and motivation to deal with enquiries
• Be strong communicators, both internally and externally
• Be reliable and enthusiastic when approaching all tasks
• Have work or volunteer experience (desirable)

Key Details

Vacancy Title

IT Technical Support Apprentice J3392

Employer Description

As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.

Vacancy Location

Kestrel Court Waterwells Drive, Waterwells Business Park, Quedgeley GL2 2AT

Wage Frequency

Custom

Number of Vacancies

2

Vacancy Reference Number

1000289067

Key Dates

Apply From

27/11/2024

Closing Date For Applications

2024-12-13 23:59:59

Interview Begin From

Possible Start Date

2025-01-13 00:00:00

Training

Training to be Provided

Training will be delivered both in college and in the workplace.

The apprenticeship will cover the following core areas:

• Providing technical support to internal and external customers
• Establishing and diagnosing ICT problems and faults
• Applying appropriate security policies
• Resolving ICT technical issues
• Stakeholder communication
• Testing methodologies
• Documenting or escalate ICT tasks

Benefits for learners:

• Gaining industry recognised professional qualifications
• Developing skills to increase your career potential
• Full support from industry experienced staff
• Working with the British Computing Society (BCS)

Learning Provider

GLOUCESTERSHIRE COLLEGE

Skills Required

Communication skills, IT skills, Organisation skills, Reliability, Enthusiastic

Apply Now